Senior Risk Manager, DSP Network, AM DSP Network Health

About Amazon Logistics

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

About the role

We are looking for a Senior Risk Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the unwind of Delivery Service Partners leaving the DSP Network.

As a Sr. Risk Manager, you will support a region of our delivery network. The Sr. Risk Manager will work closely with regional operation managers, account managers, legal, compliance, internal teams, and customers to manage the end of life cycle phase for Delivery Service Partners. The Sr. Risk Manager will drive the process by analyzing the problem, proposing risk mitigation strategies for complex problems, influencing stakeholders (verbally and in writing), removing obstacles and delivering results.

Responsibilities

• End-to-end management of Delivery Service Partners exiting the program
• Monitors key quality metrics, and defines and implements initiatives to drive improvements
• Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task
• Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network

Basic Qualifications

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Pay

USA, TN, Nashville - 109,000.00 - 155,400.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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