Senior Patient Safety Risk Manager

The Senior Patient Safety Clinical Risk Manager leads patient safety and risk management efforts across the health system, collaborating with leadership to implement a comprehensive safety program. Key responsibilities include:

• Investigating safety events of all harm levels, conducting root cause analyses, and ensuring compliance with federal and state regulations in grievance investigations.
• Supporting high-reliability program initiatives including Just Culture principles, identifying improvement opportunities using industry-standard tools, and independently leading risk mitigation projects.
• Facilitating medical event disclosure conversations, mentoring peers, and building strong relationships with clinical and operational leaders to enhance safety culture.

Minimum Specifications:

• Education: Bachelor's degree in nursing, clinical or healthcare related field of study from an accredited college or university.
• Preferred Education: Master's degree in Nursing, Healthcare Risk Management, Patient Safety, Human Factors Engineering, Jurisprudence, Juris Doctor, or a related field of study from an accredited institution.
• Experience: Eight (8) years of clinical or healthcare experience in an acute care setting. Four (4) years leading projects related to risk management and/or patient safety in an acute care facility. Must have successfully led projects related to patient safety improvement or healthcare risk management.
• Equivalent Education and/or Experience: A combination of education and experience in a highly complex system may substitute for years of experience.
• Certification/Registration/Licensure: Certification, registration, or licensure related to clinical degree must be current and maintained, AND Certified Professional in Patient Safety (CPPS) from the Institute for Healthcare Improvement (IHI), OR Certified Professional in Healthcare Risk Management (CPHRM) from the American Society for Healthcare Risk Management (ASHRM).

Skills or Special Abilities:

• Ability to independently prioritize, plan, and facilitate multiple investigations and projects of varying complexity.
• Self-starter with strong critical thinking, able to work autonomously and collaboratively within interdisciplinary teams.
• Skilled in delivering presentations to healthcare executives and workforce members at all levels.
• Expertise in maintaining organized, professionally written investigative files while ensuring confidentiality.
• Ability to foster respectful, collegial, and effective working relationships with physicians, employees, patients, and external stakeholders.
• Strong managerial skills, including problem-solving, negotiation, conflict resolution, and effective team facilitation.
• Capacity to remain flexible and responsive to emerging issues within the health system.
• Demonstrated ability to apply investigative skills and critical thinking in high-stakes environments.
• Skilled at identifying and implementing improvements that enhance patient safety and operational efficiency.
• Experience in developing policies and procedures while ensuring alignment with healthcare regulations.
• Demonstrates Parkland Health ICARE Values and supports its Mission, Vision, and overall organizational goals as well as Just Culture and High Reliability principles.

Job Accountabilities:

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.