Senior Quality & Safety Manager – Patient Safety
About Us
Memorial Sloan Kettering Cancer Center (MSK) unites a singular mission: ending cancer for life. Our specialized care teams deliver personalized, compassionate, expert care to patients of all ages. Guided by research from the Sloan Kettering Institute, scientists across MSK collaborate on innovative translational and clinical research that is transforming our understanding of cancer as a disease and improving prevention, diagnosis, and treatment. MSK is also dedicated to training the next generation of scientists and clinicians who carry the mission forward at MSK and around the globe.
About the role
Join Memorial Sloan Kettering Cancer Center’s Department of Quality & Safety and advance a culture of safety, quality, and continuous improvement at one of the nation’s leading cancer centers. The Senior Quality & Safety Manager partners with clinical and operational leaders to improve patient safety outcomes through safety event review, performance improvement, regulatory compliance, and high reliability practices.
Responsibilities
- Lead investigations and analysis of patient safety events and quality concerns, analyze data to identify improvement opportunities, and partner with multidisciplinary teams to implement and evaluate corrective actions and measures of effectiveness.
- Facilitate Root Cause Analyses (RCAs), Apparent Cause Analyses (ACAs), Failure Mode and Effects Analyses (FMEA), safety huddles, and debriefs for serious patient safety events.
- Partner with clinical and operational leadership to identify risks, implement corrective actions, and measure the effectiveness of improvement strategies.
- Promote High Reliability Organization (HRO) principles, Just Culture, and patient safety best practices through education, collaboration, and coaching.
- Coordinate regulatory reporting activities and support compliance with agencies such as Joint Commission (JC), CMS, the Department of Health (NYPORTS and NJ PSRS).
Requirements
- Bachelor’s degree in a healthcare-related field; Master’s degree preferred.
- 7+ years of recent experience in a clinical, quality, patient safety, or performance improvement setting.
- Clinical licensure and familiarity with Epic strongly preferred.
- Working knowledge of patient safety regulations, accreditation standards, and regulatory reporting requirements.
- Experience leading or facilitating Root Cause Analyses (RCA), Apparent Cause Analyses, FMEA, or other patient safety methodologies preferred.
- Expertise in High Reliability Organization (HRO) principles, change management, and continuous improvement methodologies preferred.
- Experience in Press Ganey HPI Safety Event Classification is preferred.
- CPHQ or CPPS certification are a plus.
Core Skills
- Strong interpersonal, communication, and meeting facilitation skills.
- Excellent judgment, critical thinking, and problem-solving abilities.
- Strong data analysis and interpretive skills, with the ability to identify trends, measure outcomes, and translate findings into actionable improvement strategies.
- Ability to manage sensitive situations diplomatically and maintain confidentiality.
- Advanced proficiency with Microsoft Office Suite.
Pay
Pay Range: $124,000.00 – $204,700.00
Schedule
Monday – Friday, 9:00 am – 5:00 pm
Location
Hybrid / 633 Third Avenue, New York, NY