Senior Revenue Operations Manager
Tulip Interfaces · Somerville, MA · 3 mo ago
HybridManagement$120k–$165k/yrFull-time
About the role
This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Key Responsibilities
- Build AI models to identify "At-Risk" customers using usage, support, and engagement data
- Develop models to find cross-sell/upsell opportunities in existing accounts
- Architect Health Score 2.0 with clean data to power automated CS playbooks
- Analyze Services impact on retention; define required "Attach Rate" for success
- Streamline renewals; build automated forecasting for renewals and contraction risks
- Own Retention Dashboard with real-time NRR and GRR metrics
Key Collaborators
- Head of Customer Success
- Head of Professional Services
- Finance
- Commercial leadership
- GTMO
- Product Team
Qualifications
- 8-10+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus)
- Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat
- Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs
- Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data
- Deep experience with Sigma, Tableau, or Power BI
- Advanced Salesforce knowledge; experience with CS-specific tools (Planhat specifically) is a plus
- Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization
- Bachelor degree in relevant field required. MBA preferred