Senior Revenue Operations Analyst

About the role

We’re looking for a Senior Revenue Operations Analyst to influence and enhance our go-to-market process, with a primary focus on Salesforce actions and updates. This is a business-oriented role, informed by data. It is not a developer role. This is ideally a position located on the East Coast.

What You’ll Do

• Salesforce Support
• Act as the primary business process superuser for Salesforce and Salesforce CPQ
• Manage day-to-day system operations, user support, and enhancement requests
• Support and optimize quote-to-cash processes (pricing, quoting, approvals)
• Develop reports and dashboards for pipeline visibility, forecasting, and productivity performance as needed
• GTM Systems & Integrations
• Ensure data consistency across platforms
• Support evaluation, implementation, and roll out of new GTM technologies; support ongoing optimization of existing technologies
• Projects, Enablement, & Support
• Lead cross functional projects as they relate to GTM systems
• Partner cross-functionally to deliver system improvements
• Gather requirements and translate business needs into solutions
• Provide user training, onboarding documentation, and change management support for systems updates
• Provide sales and end user support for GTM systems
• Support data quality and hygiene efforts

What We’re Looking For

• Required
• 5+ years of Salesforce Operational Administration experience (not technical administrator/developer)
• Strong understanding of sales and GTM business processes (pipeline stages forecasting, lead to opportunity flow, quote-to-cash)
• Experience in a SaaS or recurring revenue environment for a small to mid-sized business
• Operational experience with Salesforce CPQ and quote-to-cash processes
• Working knowledge of GTM tools such as Outreach, data platforms, marketing automation platforms
• Strong problem-solving skills, process improvement mindset, and keen attention to detail
• Ability to work cross-functionally and communicate clearly with stakeholders
• Preferred
• Salesforce certification(s) (Advanced Admin, CPQ Specialist)