Senior Revenue Cycle Consultant - Oracle Health

About the role

The Senior Revenue Cycle Consultant provides consulting services to clients on Oracle Health Solutions - related projects. They guide clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance. They act as a consultant for the client's solution including troubleshooting, consultation, and knowledge transfer. They cultivate and sustain relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support.

Responsibilities

• Guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance
• Acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer
• Cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support
• Resolving escalated problems and issues using solution knowledge and expertise
• Addressing complex client concerns raised during installation, operation, maintenance, or solution application
• Performing test script execution
• Creating and participating in unit and integrated testing

Key Responsibilities

• Applying Oracle Health Charge Services/Patient Accounting/Patient Access/HIM technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems
• Serving as a subject matter expert in their Oracle Health domain area(s)
• Mentoring client project teams as necessary in project and system build strategy
• Tracking and documenting work performed and adhering to status reporting expectations as requested
• Working closely with project leadership on documentation of issues and facilitation of solutions
• Analyzing and monitoring workflows, providing documentation and optimization suggestions
• Leading meetings regarding project status and ongoing work product coordination

Skills and Experience

• Bachelor’s degree or equivalent healthcare and technical experience required
• 3+ years of Oracle Health Revenue Cycle hands-on practical build and implementation experience
• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes
• Strong communication skills, both written and verbal
• Highly organized and able to multitask as well as maintain intense focus on individual tasks
• Self-starter with the ability to maintain schedule, meet deadlines, and monitor one’s own work product
• Highly adaptable and able to acclimate quickly to new project assignments
• Aptitude for mentoring and guiding others
• Possess the ability to stay ahead of rapidly changing technologies and to interface the various system components to produce effective and efficient solutions
• A strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values

Additional Details

• Up to 100% travel required; travel and remote work flexibility will be dependent on specific client engagements assigned
• Must be accessible and available to perform work functions at any time, including nights and weekends as needed
• Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law. EEO/AA Employer: M/F/Disabled and Vet.