Senior Resolute PB Claims Consultant

Work You'll Do/Responsibilities

• Interact with stakeholders and cross-functional teams.
• Perform independent tasks and provide technical guidance to team members as needed.
• Work with the implementation team to plan and complete builds, implement end-to-end Epic.
• Command center shifts to investigate during go-live, document, and resolve break-fix tickets.
• Conduct and document root cause analysis and complete any assigned system maintenance.
• Aid in low-level design, operational discussions, build, test, and migrate Epic builds, providing go-live support following migration of new builds.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating matters requiring additional attention.

Qualifications

• Current Epic Certification in Epic Professional Billing.
• 5+ years' experience in Epic Professional Billing.
• Experience in Epic implementation or enhancement processes.
• Experience in application design, workflows, build, troubleshooting, testing, and support.
• Bachelor's degree, preferably in information technology, business, or healthcare related field; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred

• Hospital or Clinic operations experience.
• Additional Epic Certifications.
• ITIL process knowledge.
• Analytical/Decision Making Responsibilities.
• Strong analytical ability to manage multiple projects and prioritize tasks.
• Excellent written and communication skills.
• Ability to deliver technical demonstrations.