Senior Representative, Equipment Specialist

About the role

The Equipment Specialist, reporting to the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff.

Responsibilities

• Respond to inquiries from sales associates and customers to assist in purchasing and implementing capital equipment.
• Manage sales regions as the equipment ambassador, identifying needs and opportunities to grow equipment sales.
• Serve as the primary point of contact for MWI sales staff regarding equipment sales resources and how to access them.
• Assist with special projects assigned by team leadership as needed.
• Act as project manager (or assist) for veterinary hospital new builds, remodels, renovations, or relocations.
• Enter complex orders that require a higher degree of detail.

Minimum Skills & Experience

• Associate’s degree in veterinary technology or a bachelor’s degree in an animal health field (preferred but not required).
• Three or more years of experience working in a veterinary clinic, or two or more years in a call‑center environment with an animal‑health products distributor or manufacturer (required).
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with CRM Salesforce (desirable).

Core Competencies

• Speak Effectively: Communicates clearly in individual or group settings, adapts delivery methods, and strives for high‑impact presentations.
• Customer Service: Customer‑oriented, responsive to needs, builds effective relationships, and takes appropriate action on customer requirements.
• Know the Customer and the Market: Understands market territory, stays current on competitors, and identifies opportunities from market shifts.
• Build Quality Service: Defines service quality based on customer expectations and profitability, resolves problems quickly, and maintains consistent service levels.
• Know the Product: Demonstrates knowledge in explaining, selling, and administering products; directs customers to appropriate internal resources.
• Maintain Technological Expertise: Keeps informed of industry technological advances and applies them effectively.
• Demonstrate Interpersonal Skills: Communicates openly and respectfully, checks for clarity, adapts to varied communication preferences, and understands non‑verbal cues.

Benefits

• Medical, dental, and vision care.
• Comprehensive wellness suite addressing physical, emotional, financial, and social health.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, mentorship opportunities, employee resource groups, and volunteer activities.

Pay

Full‑time position with a salary range of $52,000 – $81,620 (national average). Actual compensation may vary by locale; in certain states (Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, Illinois) the range may be up to 10 % lower than the minimum or 12 % higher than the maximum.