Senior Representative- Customer Service Inside Sales

We need to output HTML fragment with sections: About the role? Actually we need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. The posting includes description of role, responsibilities, qualifications, benefits, pay. No schedule specifics beyond occasional work after hours and travel 15-20% (that's schedule? It's about travel and occasional after hours; could be considered schedule but not explicit schedule like shift times. Probably we can include Schedule if we have info: occasional work after normal business hours or over weekends, travel 15%-20%. That's schedule info. So we can include Schedule section. We must not repeat job title as heading. No Job ID. We need to remove boilerplate: EEO etc. Also remove "We’d Love To Hear From You" maybe not needed? It's a call to action; we can drop as application instructions. Also remove "This position is located in Charlotte, NC." That's location info; maybe we can keep as part of About the role? Not sure. It's substantive but not a heading. Could be placed in a paragraph under About the role. We need to preserve all substantive information. So we need to capture responsibilities list, qualifications list, benefits list, pay range, schedule info. We must use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not create sections with filler like "commensurate with experience". Not present. We need to decide sections: About the role (intro paragraph), Responsibilities (list), Requirements/Qualifications/Skills maybe combine? The instruction says use headings for those specific headings if content exists. We have qualifications: Bachelors degree or equivalent work experience, written communications, 3 years experience in customer service in manufacturing, experience managing inventory, analyzing product pricing, familiarity with converted products, ability to multi-task, occasional work after hours, travel 15-20% (that's schedule). Also skills: maybe multi-task, follow-up. Could combine Requirements and Qualifications and Skills into one section? But better to separate if we have distinct content. However we risk thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we might combine Requirements, Qualifications, Skills into one section called "Requirements" or "Qualifications". But we need to follow headings list: we can use any of those headings if we have content. If we combine, we need to choose one heading. Perhaps "Qualifications" covers education, experience, skills. Then we can have a separate "Responsibilities". Then "Benefits". Then "Pay". Then "Schedule". That seems reasonable. We need to ensure we don't repeat info. Let's extract: About the role: The introductory paragraph: "From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Team Lead, the Senior CSR – Inside Sales will partner with the sales, supply chain and manufacturing organizations as part of a cross-functional Customer Service Team to facilitate daily interactions with customers. Actively engages in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery." That's substantive. We'll put that in

  under

  About the role

  . Responsibilities: The bullet list after "What You’ll Be Doing". Let's capture each line: - Serve as point person for Clear Spider cloud-based VMI system for Converting customers - Coordinate all implementations between Sonoco support personnel and customers support personnel and the implementation of Clear Spider. - Travel to customer sites as needed to support Clear Spider training and start up - Assist in the system development of new locations as more accounts are onboarded - Manage daily requirements via communication with customers in support of system’s needs. - Correspond daily as needed with customers to manage inventories. - Review, determine daily / weekly order needs and communicate orders to CSRS to be entered into the system. - Responsible for reconciling inventory and negotiation with customers on difference of inventory. - Provide support for parts creation working with Account Reps and CSRs to extract required info to be entered into various systems within Sonoco for the creation of new items / parts. - Work with the customers and account owners to derive accurate attributes needed to be entered into Sonoco systems. - Analyze and make recommendations to customers for opportunities to consolidate items and parts based on common product attributes and plant capabilities - Support strategic partnership between Plant Managers, Manufacturing Directors and Sales Directors supporting continuous improvement and project management activities - Travel to plants and customer sites as needed to support relationship development and project work - Backfill and support existing Pricing Coordinator on all pricing activities. - Field all pricing questions, needed data implementation, and questions when the Pricing coordinator is unavailable. - Manage, communicate, and track all Pricing needs in the absence of the Pricing coordinator. - Fill in for other Customer Service Representatives on the team for vacation coverage and absences We'll put these in
  • . Qualifications: The list after "We’d Love To Hear From You If". Actually that's a heading but we treat as qualifications. - Bachelors degree or equivalent work experience - You have well-polished written communications and verbal skills - At least 3 years experience in customer service in a manufacturing environment - Experience with managing inventory, reviewing item consumption, and recommending replenishment levels - Experience analyzing product pricing and margins - Familiarity with converted products items and part characteristics is a plus - You have the ability to multi-task in a fast-paced work environment and have good follow-up We'll put these in
    • . Benefits: The list after "At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits." Then bullet list: - Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options - 401(k) retirement plan with company match - Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services - Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family - Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance - Tuition reimbursement We'll put in
      • . Pay: The line: "Compensation The annual base salary range for this role is as follows: $88,000 - $99,000". We'll put in

        under

        Pay

        . Schedule: Info: "This position will require occasional work after normal business hours or over weekends to support 24/7 manufacturing facilities. Travel approximately 15%-20%". We'll put in

        under

        Schedule

        . We must not include location as heading; we can include location in About the role paragraph maybe after intro. Could add a sentence: "This position is located in Charlotte, NC." We'll incorporate into About the role paragraph. We must not include EEO etc. Now output HTML fragment only. Let's craft:

        About the role

        From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Team Lead, the Senior CSR – Inside Sales will partner with the sales, supply chain and manufacturing organizations as part of a cross-functional Customer Service Team to facilitate daily interactions with customers. Actively engages in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery. This position is located in Charlotte, NC.

        Responsibilities

        • Serve as point person for Clear Spider cloud-based VMI system for Converting customers
        • Coordinate all implementations between Sonoco support personnel and customers support personnel and the implementation of Clear Spider.
        • Travel to customer sites as needed to support Clear Spider training and start up
        • Assist in the system development of new locations as more accounts are onboarded
        • Manage daily requirements via communication with customers in support of system’s needs.
        • Correspond daily as needed with customers to manage inventories.
        • Review, determine daily / weekly order needs and communicate orders to CSRS to be entered into the system.
        • Responsible for reconciling inventory and negotiation with customers on difference of inventory.
        • Provide support for parts creation working with Account Reps and CSRs to extract required info to be entered into various systems within Sonoco for the creation of new items / parts.
        • Work with the customers and account owners to derive accurate attributes needed to be entered into Sonoco systems.
        • Analyze and make recommendations to customers for opportunities to consolidate items and parts based on common product attributes and plant capabilities
        • Support strategic partnership between Plant Managers, Manufacturing Directors and Sales Directors supporting continuous improvement and project management activities
        • Travel to plants and customer sites as needed to support relationship development and project work
        • Backfill and support existing Pricing Coordinator on all pricing activities.
        • Field all pricing questions, needed data implementation, and questions when the Pricing coordinator is unavailable.
        • Manage, communicate, and track all Pricing needs in the absence of the Pricing coordinator.
        • Fill in for other Customer Service Representatives on the team for vacation coverage and absences

        Qualifications

        • Bachelors degree or equivalent work experience
        • Well‑polished written and verbal communications skills
        • At least 3 years experience in customer service in a manufacturing environment
        • Experience managing inventory, reviewing item consumption, and recommending replenishment levels
        • Experience analyzing product pricing and margins
        • Familiarity with converted products items and part characteristics is a plus
        • Ability to multi‑task in a fast‑paced work environment with good follow‑up

        Benefits

        • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
        • 401(k) retirement plan with company match
        • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
        • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
        • Variety of company paid and voluntary employee‑paid insurance plans including life, personal accident, and disability insurance
        • Tuition reimbursement

        Pay

        The annual base salary range for this role is $88,000 – $99,000.

        Schedule

        This position requires occasional work after normal business hours or over weekends to support 24/7 manufacturing facilities, with travel