Senior Inside Sales Representative

About the role

Location: Waukesha, WI. Type: Direct Hire. Work Model: Onsite. Ref: #706-IT York.

Responsibilities

• Proactively respond to inbound sales inquiries via phone, email, and online channels.
• Generate quotes and proposals for parts and components relevant to the extrusion industry and adjacent markets.
• Support the sales cycle from initial contact through order placement and fulfillment.
• Cross-sell and upsell products based on customer needs and industry knowledge.
• Collaborate with outside sales, technical specialists, and operations to meet customer expectations.
• Build and maintain strong, long-term relationships with customers.
• Act as a primary point of contact for assigned accounts, ensuring customer satisfaction.
• Resolve routine issues and escalate complex matters appropriately.
• Coordinate with internal teams to ensure timely delivery and service execution.
• Accurately enter and maintain customer, lead, opportunity, and order data in the CRM system.
• Track sales activities, pipeline status, and forecast information.
• Produce reports to support sales performance measurement and market insights.
• Develop and maintain a strong understanding of products, industry trends, and competitor offerings.
• Communicate technical information clearly and professionally to both internal and external stakeholders.
• Demonstrate strong listening, problem-solving, and negotiation skills.
• Work collaboratively as part of a team while managing individual responsibilities.

Requirements

• 3–5 years of inside sales experience in an industrial distribution environment.
• Proven track record of achieving sales goals and providing excellent customer service.
• Strong communication skills (verbal and written).
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word).
• Technical degree (e.g., Engineering, Business, Technical Sales) or higher education.
• Familiarity with extrusion industry products, components, and applications.
• Experience using advanced quoting tools or ERP systems.
• Customer-centric mindset.
• Strong organizational and time-management skills.
• Ability to learn and articulate complex product information.
• Resilience and positive attitude in a fast-paced sales environment.
• Team collaboration and accountability.

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, and voluntary plans.
• Participation in a 401(k) plan.