Senior Rental Representative

Penske Truck Leasing · Traverse City, MI · 4 days ago

OTHRFull-time

About the Role

As a Senior Rental Representative at Penske, you will serve as the front-line contact with prospects and customers, managing a large fleet of vehicles, matching vehicle demand with availability, and coordinating all aspects of customer accounts to ensure complete satisfaction in a fast-paced environment.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and customer interactions.
Prepare rental forms, obtaining customer signatures and required information, such as licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Confer with customers by telephone or in person to provide information, take orders, cancel accounts, or address complaints.
Record details of inquiries, complaints, comments, and actions taken.
Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Ensure appropriate changes were made to resolve customer problems.
Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders using computers.
Other projects and tasks as assigned by supervisor.

Requirements

At least 1 year of customer service experience required.
Sales experience (retail, consumer, B2B) preferred.
High School diploma or equivalent required; some college or Bachelor’s degree preferred.
Ability to work at least one day on the weekend required.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Strong customer service skills, including dealing with people, flexibility, phone skills, and teamwork.
Valid driver’s license required.
Regular, predictable, full attendance is an essential function of the job.

Qualifications

This position is regulated by the Department of Transportation (DOT) and requires a current driver qualification file, including:

Annual motor vehicle records (MVR) check.
Successfully completed DOT Physical.
Safety Performance History records request from prior employers in the last 3 years.
For CDL holders: DOT Drug Screening within 30 days of start and FMCSA Clearinghouse review.

Willingness to travel as necessary, work the required schedule, and complete a Penske employment application, background investigation (including past employment, education, and criminal history), and drug screening are required. This role is designated as safety-sensitive, requiring the ability to work in a constant state of alertness and in a safe manner.

Physical Requirements

The physical and mental demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Ability to read, communicate verbally and in writing, remember and analyze information, and follow instructions.
Frequent standing, walking, and sitting; use of hands to touch, handle, and feel; reaching with hands and arms.
Occasional lifting and/or moving up to 25 lbs/12 kg.
Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.