Senior Rental Representative

Position Summary

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment. This position is located at the Penske facility located at 136 Neelytown Road in Montgomery, NY.

Major Responsibilities

• Compute charges for merchandise or services and receive payments
• Prepare merchandise for display, or for purchase or rental
• Recommend and provide advice on a wide variety of products and services
• Answer telephones to provide information and receive orders
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental
• Keep records of transactions, and of the number of customers entering an establishment
• Prepare rental forms, obtaining customer signature and other information, such as required licenses
• Inspect and adjust rental items to meet needs of customer
• Explain rental fees, policies and procedures
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Check to ensure that appropriate changes were made to resolve customers' problems
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
• Other projects and tasks as assigned by supervisor

Qualifications

• At least 1 year of customer service experience required
• Sales experience (retail, consumer, B2B) preferred
• High School diploma or equivalent required
• Some college or Bachelors degree preferred
• Ability to work at least one day on weekend required
• Basic computer skills including Microsoft Word, Excel, Outlook required
• Customer service skills, dealing with people, flexibility, phone skills, team player
• Valid drivers license required
• Regular, predictable, full attendance is an essential function of the job
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
• This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
• Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit.
• The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
• The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Pay

$21/ hour

Benefits

Our excellent benefits plan keep associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/

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