Senior Rental Representative

Penske Truck Leasing · Tuscaloosa, AL · 2 wk ago

OTHRFull-time

About the Role

A Penske Senior Rental Representative is a front-line role that demands a confident individual with strong customer service orientation, interpersonal skills, and telephone proficiency. You will manage a large fleet of vehicles, match demand with availability, coordinate customer accounts, and ensure complete satisfaction in a fast-paced environment.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and customer interactions.
Prepare rental forms, obtaining customer signature and required information (e.g., licenses).
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Confer with customers by telephone or in person to provide information, take orders, cancel accounts, or address complaints.
Record details of inquiries, complaints, comments, and actions taken.
Resolve service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Verify that appropriate changes were made to resolve customer problems.
Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders using computers.
Other projects and tasks as assigned by supervisor.

Requirements

At least 1 year of customer service experience required.
Sales experience (retail, consumer, B2B) preferred.
High School diploma or equivalent required; some college or Bachelor’s degree preferred.
Ability to work at least one day on the weekend required.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Strong customer service skills, including dealing with people, flexibility, phone skills, and teamwork.
Valid driver’s license required.
Regular, predictable, full attendance is an essential function of the job.

Additional Job-Specific Requirements

As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file, including:

Annual motor vehicle records (MVR) check.
Successfully completed DOT Physical.
Safety Performance History records request from prior employers in the last 3 years.
CDL holders will undergo a DOT Drug Screening within 30 days of start and be subject to a FMCSA Clearinghouse review.

Willingness to travel as necessary, work the required schedule, and work at the specified location is required. Completion of a Penske employment application, background investigation (including past employment, education, and criminal history), and drug screening are mandatory. This role is safety-sensitive, requiring constant alertness and safe work practices. Associates must accept responsibility for their own safety and the safety of others.

Physical Requirements

The physical and mental demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.