Senior Remote Services Commercial Engineer

About the role

This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA). You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base. It will be your responsibility to ensure our customers get their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams and directly interfacing with customers. Some national travel to customer sites may be required. Initially, this is less than once per month. Hybrid working is possible, although the role is based out of Cleveland, Ohio and it is expected to attend the office 3 days per week. Initial 90 days training would be 5 days per week in the Cleveland office.

Responsibilities

• Identify T&M and SPOT opportunities from connected contracts through: Alarm analytics, system performance issues, and recurring faults
• Remote diagnostics and engineering insights
• Gaps in contracted scope or emerging customer needs
• Define and scope technical solutions, including: Corrective works, Remote optimization activities, Minor enhancements or engineering changes
• Develop and support pricing of T&M and SPOT opportunities, including: Estimating remote and field effort, Supporting commercial teams with cost inputs and technical justification, Ensuring alignment with standard pricing frameworks and margins
• Convert identified opportunities into executable work orders, working with: Service Account Managers, Sales / Commercial stakeholders
• Track and manage execution and closure of T&M/SPOT work: Ensure delivery aligns with defined scope
• Monitor completion, customer acceptance, and revenue realization
• Drive attach rate and revenue growth from installed base and connected services portfolio
• Support bundling of remote services into renewals and contract expansion activities

Qualifications

• Minimum of 2 years demonstrated experience in Maintenance, Repair, Installation & Operation of BEMS
• Minimum of 2 years of experience working on Building Energy Management Systems
• Minimum of 2 years of experience working directly with customers in person or over the phone
• Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades)

Skills

Strong problem-solving and analytical capabilities
Commercial awareness and ability to identify value-based opportunities
Experience working in remote operations centres / digital services

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell Benefits

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell