Senior Telecomm Engineer - Remote

Primary Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services
• Partner with product, engineering, security, and operations leaders to align platform capabilities
• Create and maintain application, technology, and data architecture
• Create and maintain documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
• Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
• Design and integrate REST APIs and manage API gateways
• Enable real time data streaming and integrations using Kafka
• Build and maintain observability solutions using Grafana
• Drive innovation through the design and implementation of GenAI and AI/ML capabilities

Required Qualifications

• Undergraduate degree or equivalent experience
• 8+ years of experience in contact center technologies and telephony systems
• 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
• 2+ years of experience with Amazon Connect and integrating telephony solutions
• 1+ year of experience in AI and GenAI technologies applied within contact center environments
• Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
• Proven solid programming skills in Python, Node.js, or Java
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field
• Certifications such as AWS Certified Solutions Architect - Professional
• 3+ years of experience with vendors such Amazon and Microsoft
• 2+ years of experience with industry standards and best practices in contact center technologies
• 2+ years of experience with agile methodologies and DevOps practices

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $91,700 to $163,700 annually based on full-time employment.

We comply with all minimum wage laws as applicable.