Senior Registration Associate

Full-time, day shift position located at 990 Route 67, Ballston Spa.

About the role

The Senior Registration Associate coordinates clerical duties to ensure the efficient and service-oriented operation of a medical practice. This role performs front-end functions to achieve revenue cycle metrics and supports daily office workflows.

Responsibilities

• Ensure distribution of work throughout the team to meet daily schedules.
• Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to colleagues.
• Schedule patient appointments to maximize patient access.
• Handle incoming calls and direct appropriately.
• Register patients, obtain consent forms, and collect demographic data.
• Collect co-pays at check-in or check-out, document monies collected, and generate patient receipts.
• Act as a liaison between patients and clinical staff; monitor for delays and inform patients.
• Schedule follow-up appointments, including ancillary and diagnostic tests.
• Obtain pre-authorizations and referrals for specialist office visits.
• Accurately pass charges in accordance with office policies.
• Perform daily parsing processes to electronically file information into the Electronic Medical Record.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Communicate respectfully with providers, clinical staff, colleagues, and managers.
• Cross-cover other areas as needed.

Requirements

• Strong leadership skills.
• Associate’s degree preferred; High School Diploma or equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Ability to handle multiple priorities in a deadline-driven environment.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

$18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions will be paid within the base salary equivalent of the stated hourly rates. The range may vary based on location.

Schedule

Monday to Friday office hours.

Benefits

• Strong orientation program.
• Generous tuition allowance and career development opportunities.