Senior Regional Sales & Marketing Manager, Volvo Car Financial Services | Ridgeville, SC

About the role

As Regional Sales & Marketing Manager, Southern, you will oversee retail operations in the South Carolina market while leading Market Teams across the Southeast, Gulf States, and Appalachian markets. You will drive sales growth, profitability, and customer satisfaction by setting market objectives, mentoring Market Managers, and partnering closely with Volvo Cars USA’s Southern Region leadership. This role is both strategic and hands-on, requiring a proven ability to achieve ambitious sales targets while strengthening retailer performance and customer loyalty.

Responsibilities

• Achieve Market Targets and Objectives for the following: New Retail, New Lease, CPO and Pre-Owned Volvo penetrations, VIP assurance products, Excess Wear & Use (Monthly, Quarterly, and Annual Targets).
• Assist in the development of performance targets for Southern Region retailers and Market Teams.
• Lead the Market Managers for the Southeast, Gulf States, and Appalachian markets.
• Provide leadership and mentorship to the market teams.
• Participate in monthly and annual planning sessions on sales, incentives, and financials.
• Coordinate with VCFS Management on retailer meetings and deliver messaging to retailers as needed.
• Work with and provide guidance to Retailer Principal and Retailer Management to achieve Retailer and VCFS combined objectives; develop improvement plans as needed where shortfalls are identified.
• Manage and prioritize Market Teams activities to align penetration objectives.
• Monitor and address work to improve Retailer Customer Satisfaction Processes; resolve cases of extreme customer dissatisfaction.
• Act as VCFS point of contact for Volvo Cars USA’s Southern Region Management.
• Manage market implementation of VCFS sales and marketing plans, programs, activities, standards, support, tools, and training.
• Provide market input on credit and funding standards, procedures, and strategies.
• Coordinate with JM&A field representatives on retailer meetings and deliver messaging to retailers as needed.
• Monitor Retailer and Market Team performance against Annual Business Plan and objectives; take corrective actions to improve performance.
• Define Retailer improvement programs based on targets and objectives.

Extensive domestic travel is required.

Requirements

• Strong leadership abilities (coaching, teaching, developing others) – demonstrated success.
• Results-oriented – works towards goals, setting high standards for self and others.
• Ability to analyze issues and data systematically and utilize this information to develop strategy.
• Proficiency in Microsoft Office Suite and similar data, communication, and presentation software.
• Ability to communicate professionally, both written and orally.
• Broad knowledge of Financial Services, Retail Sales, Business Management, and Marketing experience, typically acquired through a combination of education (bachelor’s degree or equivalent experience; preferred master’s degree) and at least 10-15 years of Business Management experience.

Skills

• Positive attitude, proactive, flexible.
• Strong listening, influencing, and negotiating skills.
• Clear ability to communicate, both written and verbal.
• Ability to plan and prioritize while committed to delivering on time and with quality.
• High integrity.
• Ability to work both independently and in a team.
• Ability to interact cross-functionally and act in a multi-cultural environment.

Benefits

• Competitive medical, dental, and vision plans starting on day one of employment.
• Tax-advantaged savings accounts and a wellness program with discounts and gifts.
• Voluntary benefits and a robust retirement savings plan with employer contributions.
• Global paid parental leave policy (The Family Bond by Volvo Cars) covering all employees, including adoptive, permanent care foster, and surrogate parents.
• Discounted rates on new Volvo leases through the Volvo Employee Lease Program (VELP).