Senior Regional Property Manager

Responsibilities

• Manage portfolio financial performance by creating and achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to incorporate strategies for improvement
• Provide budget guidelines to establish income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages and other strategies
• Monitor and make recommendations for revenue plans, delinquencies, deposit procedures, resident reimbursements and processing of payables for the best interest of the company
• Examine turnover procedure for damage assessment, turnover costs and fees associated with the preparation of statement of security deposits
• Make recommendations for capital improvements and deferred maintenance and ensure all tasks are completed on time and within budget
• Approve property invoices and ensure property checks are cut correctly
• Review delinquency weekly, including detailed delinquency report as required
• Coach the Community Manager on any action required to collect rents and provide training as needed
• Monitor filings to the attorneys and to FCO for collections
• Prepare all reports, analysis, and budgets in an accurate and timely manner. Convey this information to owners
• Review AME checklists and Monthly Accrual Checklists and ensure compliance with the process
• Provide a resource to the PMs for help with any MRI, Boston Post or Yardi questions
• Avoid delays in processing and approving invoices through AVID by all team members
• Review and implement leasing bonus specials and concessions when necessary
• Inspect each property monthly including grounds, common areas, models and market-ready units
• Identify deferred maintenance, major repair and capital improvement work that will improve property performance
• Assist the Property Manager in obtaining competitive bids and proposals for work and services
• Examine turnover procedures for quality and timely completion of finished units. Implement changes as needed
• Assist the Community Manager, Maintenance Manager and Regional Maintenance Manager on capital improvements and deferred maintenance projects and ensure all are completed on time and within budget
• Monitor work of contractors and report findings to the RSM
• Avoid delays in completing capital and deferred maintenance projects
• Implement a safety program that is effective and proactive
• Implement all policies and procedures in the Kettler P&P Manual
• Review bid summaries, service contracts, vendor information and insurance documentation
• Attend staff meetings and safety meetings, if applicable, for each property in portfolio on a regular basis
• Produce quarterly written property inspections and determine appropriate action needed
• Standardize all property operations and initiate changes as needed
• Assist in development and acquisition of new communities
• Review and assess property workers compensation and safety standings recommending action plans to reduce injuries, damages and claims
• Avoid delays in compliance with the terms of the 3rd party management agreements
• Avoid delays in compliance with LITHC, ADU, Section 8 or any other government requirements
• Interview and assist in selection of Community Managers, Assistant Community Managers and Maintenance Managers and assist in hiring of other property team members
• Approve all new hires, status changes and terminations of property staff
• Avoid delays in providing ongoing feedback to team members and support Training Director with career development
• Monitor employee e-time scheduling and missed punch forms
• Review overtime and implement changes to keep at a minimum
• Review all employee shops and evaluations
• Prepare and conduct property meetings as necessary to review new policies and procedures, property objectives and problem solving
• Conduct regular employee one-on-one meetings
• Attend all Kettler training classes
• Seek, identify and implement creative programs to increase property value
• Lead due diligence projects for property acquisitions or dispositions
• Avoid delays in establishing relationships in the real estate industry to benefit Kettler
• Ensure that customer service (both resident and client) is consistent and at a high standard that exceeds the expectation of the customer
• Establish benchmarks to effectively monitor and measure customer satisfaction
• Work with clients to ensure that there is a clear understanding of the client’s goals and objectives and that we are meeting them

Qualifications

• BA or BS or CPM and 5 years multi-site experience required
• Three years’ experience in direct supervision of management staff of three or more
• Three years of experience in management of Conventional, LIHTC, HOPE IV, Tax exempt Bonds, and Subsidized Housing
• Experience with a minimum of 2000+ units in a multi-site./multi-state portfolio
• Excellent knowledge of eviction law, Fair Housing and other legal issues affecting property management
• Strong computer skills including Microsoft Word, Excel, Outlook and MRI Lease-up and LIHTC experience highly preferred
• Must be able to walk apartments and grounds, including steps and climbing stairs