Senior Regional Learning & Development Manager - Latin America
About the role
The Senior Regional Learning & Development Manager (Sr Regional L&D Manager) at Richemont Americas is a key partner in embedding a learning agenda that meets the long-term needs of the business. This role drives and supports all learning and development initiatives for Cartier Latin America, focusing on the 'Retail First' approach and serving as a Business Partner to Regional leadership.
Responsibilities
Build skills, confidence, and behaviors that directly support business goals while creating a culture of continuous growth.
Identify capability gaps and address them through targeted and focused learning solutions.
Embed a culture of feedback, reflection, and ongoing learning across all levels.
Link capability building to measurable outcomes such as improved commercial performance, productivity, and client experience.
Support the completion of Individual Development Plans and ensure all employees have an active development plan in place.
Plan, schedule, and deliver L&D programs across retail and corporate populations in Latin America.
Manage the Sales Coaches in Brazil and Mexico.
Manage the country learning budget in collaboration with Regional HRD, including venues, travel, and vendor costs.
Track and report learning expenses to ensure budget compliance.
Oversee logistics and coordination of all learning activities.
Work closely with the Commercial teams, Boutique Management, and HR Director to align learning priorities with business needs.
Ensure alignment with regional L&D frameworks and strategy and contribute to feedback on learning needs.
Oversee onboarding and induction in alignment with organization and region requirements.
Requirements
You are passionate about Learning & Development and being a Business Partner, with a minimum of 8-10 years of experience in a learning or development role with strong operational learning delivery, LMS and LXP Management, Reporting and Learning Impact Analysis.
Ideally, you’ve had prior exposure to Luxury Retail or Hospitality.
You hold a degree in Adult Learning, Business, Psychology, Human Resources, Communications, or related field.
You are driven by performance, fueled by a strong commercial acumen.
You master learning facilitation and formal / informal learning delivery.
You have experience in managing training budgets and scheduling at market/country level.
You are curious and highly collaborative; in that, you have a strong record of cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
You are organized, self-driven, and resourceful. You enjoy working on multiple priorities and projects, managing your time effectively.
You are fully bilingual; written English & Spanish mandatory (Portuguese is a plus).
Qualifications
You have intermediate/advanced level proficiency in Microsoft Word, PowerPoint, and Excel.
You have experience using collaboration and analysis tools (e.g., Mentimeter, Klaxoon, Miro, Typeform, SurveyMonkey, etc.).
Skills
Intermediate/Advanced level proficiency in Microsoft Word, PowerPoint, and Excel.
Experience using collaboration and analysis tools (e.g., Mentimeter, Klaxoon, Miro, Typeform, SurveyMonkey, etc.).
Benefits
Richemont offers a generous compensation and benefits package for eligible employees. The company provides a comprehensive benefits program to support associates and their loved ones, including medical, dental, and vision programs, health savings and flexible spending accounts, an employee assistance program, life insurance, disability benefits, and a 401(k) with employer match. Additionally, the company encourages wellness and work-life balance through a wellness reimbursement benefit and paid time off. Associates can also use their volunteer time off days to support important initiatives that drive change in their local communities.