Senior Recovery Case Manager, EPRR

About the role

CWS is a not-for-profit, faith-based organization transforming communities globally through solutions to hunger, poverty, displacement, and disaster. We do not discriminate based on race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or services.

Responsibilities

• Provide advanced disaster recovery case management services for fire-impacted households, including complex or high-barrier cases.
• Conduct comprehensive in-person, virtual, and phone assessments to evaluate housing, financial, and recovery needs using strengths-based and trauma-informed approaches.
• Develop, implement, and monitor individualized recovery plans in collaboration with participants.
• Determine appropriate financial assistance including rental support and recovery funding resources.
• Provide financial coaching, housing navigation, support to households.
• Identify and address barriers to recovery including documentation, insurance gaps, contractor access, and service eligibility.
• Act as liaison between households and service providers, government agencies, contractors, and nonprofit partners.
• Build and maintain relationships with Long-Term Recovery Groups, community organizations, and recovery partners to expand available resources.
• Lead case consultation, case presentations, peer review meetings and support collaborative case planning.
• Auxiliary in outreach to identify disaster-affected households needing services.
• Mentor and support case managers through onboarding, training, and guidance on housing and financial recovery practices.
• Maintain accurate and timely documentation in required databases.
• Coordinate services with internal staff and partner agencies to ensure seamless recovery support.
• Travel throughout Los Angeles County to provide in-person services including home and temporary housing visits.
• Participate in response activations including case triage and surge recovery operations.

Qualifications

• Bachelor’s degree in social work, public health, emergency management, nonprofit management, or related field required; or 4 years of experience in one of these fields may substitute for a bachelor’s degree.
• Minimum of one (1) year of previous work experience in case management or disaster recovery experience required; advanced experience with complex cases preferred.
• Experience mentoring staff or leading case consultation is preferred.
• Strong crisis intervention and problem-solving skills.
• Ability to manage high-barrier and complex recovery situations.
• Knowledge of disaster recovery systems, housing resources, and financial assistance processes.
• Excellent communication and conflict-resolution skills.
• Ability to work effectively with diverse and disaster-impacted populations.
• Computer proficiency including Microsoft Office and case management databases.
• Ability to work independently while supporting team coordination.

Special Requirements

• Valid driver’s license, reliable transportation, and ability to travel throughout Los Angeles County for field-based services.

Benefits

CWS offers a competitive benefits package that includes: 403 (b) Retirement Plan, Medical, Dental and Vision Insurance, Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years), 14 Official Holidays, 12 Sick Days Off (Accrued monthly), Life Insurance and AD&D, Long Term and Short-Term Disability, Employee Assistance Program (EAP), Health Savings Account, Flexible Spending Accounts.

Position Functions as a Mandated Reporter

The position functions as a mandated reporter.

Work Environment

This is an office and field-based position requiring regular home visits, temporary housing site visits, and community partner meetings in disaster-affected areas. May require participation in emergency response activations.