Senior Receptionist Redmond - Amazon

About the role

The Senior Receptionist is Amazon’s face and voice to its clients and their guests when they come to campus. A Senior Receptionist will be a resource for our frontline receptionists, helping resolve escalations, setting the example of proactive engagement, and maintaining the high quality of service we provide our guests. In this role, they will assist with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits.

Our ideal applicant is a solution-oriented individual who seeks to provide a memorable, customer-centric experience through each interaction and has an established career of success supporting dynamic teams. This is a wonderful opportunity to join a growing team that is part of a mission that benefits our communities.

Key Responsibilities

• Provide attentive and exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email, or in person
• Act as the point of reference for guests and Amazon employees who need assistance or information and help resolve any escalations
• Responsible for the overall operation of the front desk and front office activities, including opening and/or closing of service locations
• Partner with receptionists on multi-person desks
• Manage inventory at desks and communicate needs to Lead Receptionist
• Build knowledge and understanding of current and future scheduled events, maintenance, and service provider locations
• Follow proper procedures to hang and maintain customer posters in all buildings, ensuring a presentable environment at all times
• Support Banana Stand and Special Events as needed
• Provide coverage across multiple buildings, adapting to both fast-paced and quieter environments as needed

Requirements

• Experience operating a front desk environment
• Positive, upbeat attitude and excellent in-person customer service skills
• Reliable and punctual with excellent organizational skills
• Demonstrated ability to juggle multiple priorities
• Ability to maintain composure and good judgment in fast-paced, high-stress environments
• Attention to detail and accuracy
• Must be able to potentially lift or carry items up to 50 pounds
• Requires travel to several Amazon buildings; ability to walk consistently within a 1.5-mile radius is required
• Position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
• Ability to work independently and out of line of sight from other team members for all or part of shift
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice, and occasional evening
• This is a dog-friendly environment with over 1,000 dogs on campus; individuals with dog allergies or those who do not care for dogs may not be the best fit
• High School Diploma

Schedule

Monday through Friday, 7:20 AM – 3:50 PM and 9:35 AM – 6:05 PM (must have open availability to work both shifts as scheduled)

Pay

Starting wage: $25.24 per hour

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment
• 17 accrued paid time off days annually
• 10 annual floating holidays
• Parental leave and paid compassion leave
• Retirement 401(k) with a company match
• Company-provided Orca Pass – unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental wellness program including six free therapy sessions per year
• Opportunity for career development with the NWC Mentorship Match program
• Wellness reimbursement program – $25/month
• Student loan contribution program – $50/month
• Pet insurance discount program

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at hr@nwc.org.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion toward a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.

Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.