Senior Receptionist / Patient Scheduler, Department of Family Medicine (Mt. Laurel, NJ)
for each heading. Use - for any list of duties/requirements/benefits. Use
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings; fold minor metadata into short
or drop it. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Key info:
- Title: Senior Receptionist / Patient Scheduler
- Organization: Rowan Medicine, an affiliate of Virtua Medical Group Rowan-Virtua School of Osteopathic Medicine
- Location: Mt. Laurel, NJ
- Department: Family Medicine
- Reports To: Practice Supervisor
- PCLASS: WT312
- Updated: 07/25/2025
- Summary: The Department of Family Medicine is searching for a senior receptionist/patient scheduler to join their team. Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction.
- Essential Duties and Responsibilities: list items under headings: Patient Interaction & Scheduling, Patient Registration & Documentation, Communication & Coordination, Record Management, Customer Service, Administrative Support, Compliance & Professionalism, Other duties (list bullet points). We need to capture all duties.
- Qualifications: list: High school diploma or equivalent; Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties; Knowledge of medical terminology, coding and procedures; Proficiency in using electronic health records (EHR) systems; Excellent communication and interpersonal skills; Ability to multitask and work efficiently in a fast-paced environment; Compassionate and patient-focused attitude; Team player with a positive and cooperative attitude.
- Physical Requirements: Sitting for Extended Periods; Visual & Auditory Requirements.
- Working Conditions: Work is performed in a clinical environment; May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy.
- Salary / Benefits: The starting rate is $21.42 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $22.08. Depending on experience, the candidate may be hired at the "Job Rate" to start. For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents). For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/
- Notes: Only completed, online applications submitted on or before the deadline will be considered. Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The notes about applications and work visa are application instructions? Possibly they are considered application instructions; we should drop them. The note about only completed online applications submitted on or before deadline will be considered is application instruction; drop. The note about legally authorized to work in US and no visa sponsorship is also application instruction; drop.
We need to preserve substantive info: location, department, reports to, maybe PCLASS and updated date? Those are metadata; we can fold minor metadata into a short
or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with location, department, reports to, updated date maybe. But we need to decide which sections to include.
We have sections: About the role (could be summary), Responsibilities (essential duties), Requirements (maybe qualifications?), Skills (maybe separate?), Benefits, Pay, Schedule. We need to include a section only when posting has real, specific content for it.
We have summary content: we can put under About the role.
We have duties: we can put under Responsibilities.
We have qualifications: we can put under Requirements (or Qualifications). The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Qualifications" section. It also has "Physical Requirements" and "Working Conditions". Those could be considered Requirements? But we have a separate heading "Requirements". Could use Requirements for the qualifications list (education, experience, knowledge, skills). Could also have Skills heading for specific skills like communication, multitasking, etc. But we might combine.
We need to avoid thin sections. Prefer few substantive sections over many thin ones. So we could combine qualifications and skills into one section, maybe Requirements. Or we could have Requirements (education/experience) and Skills (soft skills). But that might be thin.
Better: Use About the role (summary), Responsibilities (duties), Requirements (qualifications + physical requirements + working conditions), Benefits, Pay. Schedule: we have mention of evening, weekend, holiday shifts; that is schedule info. So we can have Schedule section.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft:
About the role
... summary ...
Responsibilities
- ... each duty ...
We need to preserve all substantive info from duties. Let's list them:
Patient Interaction & Scheduling:
- Greets patients and visitors promptly and courteously, ensuring a welcoming environment.
- Manages appointment scheduling, confirmations, and cancellations according to department protocols.
Patient Registration & Documentation:
- Accurately registers patients, verifying and updating personal and insurance information in the electronic health record (EHR) system.
- Assists with managing Epic work queues as directed.
Communication & Coordination:
- Answers phone calls professionally, takes detailed messages, and directs inquiries to the appropriate party.
- Communicates with hospitals, physician offices, and other healthcare providers regarding patient-related information while maintaining confidentiality.
Record Management:
- Ensures timely scanning, retrieval, and organization of medical records, lab slips, and imaging reports to support clinical operations.
Customer Service:
- Provides accurate information, including directions, pre-visit instructions, and insurance requirements, while maintaining a patient-centered approach.
Administrative Support:
- Reviews and resolves errors in EPIC work queues before appointments.
- Processes daily deposits and performs other assigned administrative tasks to support office operations.
Compliance & Professionalism:
- Maintains adherence to HIPAA and confidentiality regulations while fostering positive patient interactions and professional relationships.
Other duties:
- Always treat others with compassion, dignity, and respect.
- Maintains a customer-focused approach to all responsibilities.
- Attends all mandatory in-service and training as directed.
- Maintains competence in all applicable office computer systems.
- Supports and adheres to the University policies regarding HIPAA and confidentiality.
- Assists with the orientation and training of new employees as requested.
- Performs other duties as assigned.
We need to keep all these as list items. Could group under headings inside the list? The instruction: Use - for any list of duties/requirements/benefits. It doesn't forbid having headings inside list items? Probably better to keep each duty as a separate
- . Could include the heading as part of the li text, e.g., "
- Patient Interaction & Scheduling: Greets patients ...
" That preserves info.
We'll do that.
Requirements
We need to include qualifications (education, experience, knowledge, proficiency, skills) plus physical requirements and working conditions. Could be a list.
List items:
- High school diploma or equivalent.
- Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties.
- Knowledge of medical terminology, coding and procedures.
- Proficiency in using electronic health records (EHR) systems.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Compassionate and patient-focused attitude.
- Team player with a positive and cooperative attitude.
- Physical Requirements: Ability to remain seated for long durations while working on a computer or answering phones; Must have the ability to read computer screens, documents, and forms, as well as hear and communicate clearly over the phone and in person.
- Working Conditions: Work is performed in a clinical environment; May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy.
We could split physical requirements and working conditions into separate list items.
Benefits
- Comprehensive NJ State health, dental and retirement benefits
- Extensive accrued time off/paid holidays
- Tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouse and dependents)
We could also mention "For eligible employees, benefits include:" but we can incorporate.
Pay
The starting rate is $21.42 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $22.08. Depending on experience, the candidate may be hired at the "Job Rate" to start.
Schedule
May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; occasional travel to another office within the department may be required, with travel time compensated and mileage reimbursed per company policy.
We also need to include location, department, reports to, updated date maybe as a short paragraph under About the role or separate? The instruction: fold minor metadata into a short or drop it. We can include a short paragraph after the summary maybe.
Let's include after summary:
Location: Mt. Laurel, NJ • Department: Family Medicine • Reports To: Practice Supervisor • Updated: 07/25/2025
We must not repeat job title as heading; we already didn't.
We must not include Job ID/requisition numbers as headings; we have PCLASS: WT312 but we can fold into that short paragraph or drop. We could include it in the metadata paragraph.
Let's include: Location: Mt. Laurel, NJ • Department: Family Medicine • Reports To: Practice Supervisor • PCLASS: WT312 • Updated: 07/25/2025
Now check for any duplicated lines: we have not included boilerplate.
Check for any missing substantive info: The summary includes "Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings; fold minor metadata into short
or drop it. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key info: - Title: Senior Receptionist / Patient Scheduler - Organization: Rowan Medicine, an affiliate of Virtua Medical Group Rowan-Virtua School of Osteopathic Medicine - Location: Mt. Laurel, NJ - Department: Family Medicine - Reports To: Practice Supervisor - PCLASS: WT312 - Updated: 07/25/2025 - Summary: The Department of Family Medicine is searching for a senior receptionist/patient scheduler to join their team. Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction. - Essential Duties and Responsibilities: list items under headings: Patient Interaction & Scheduling, Patient Registration & Documentation, Communication & Coordination, Record Management, Customer Service, Administrative Support, Compliance & Professionalism, Other duties (list bullet points). We need to capture all duties. - Qualifications: list: High school diploma or equivalent; Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties; Knowledge of medical terminology, coding and procedures; Proficiency in using electronic health records (EHR) systems; Excellent communication and interpersonal skills; Ability to multitask and work efficiently in a fast-paced environment; Compassionate and patient-focused attitude; Team player with a positive and cooperative attitude. - Physical Requirements: Sitting for Extended Periods; Visual & Auditory Requirements. - Working Conditions: Work is performed in a clinical environment; May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy. - Salary / Benefits: The starting rate is $21.42 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $22.08. Depending on experience, the candidate may be hired at the "Job Rate" to start. For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents). For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/ - Notes: Only completed, online applications submitted on or before the deadline will be considered. Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The notes about applications and work visa are application instructions? Possibly they are considered application instructions; we should drop them. The note about only completed online applications submitted on or before deadline will be considered is application instruction; drop. The note about legally authorized to work in US and no visa sponsorship is also application instruction; drop. We need to preserve substantive info: location, department, reports to, maybe PCLASS and updated date? Those are metadata; we can fold minor metadata into a short
or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with location, department, reports to, updated date maybe. But we need to decide which sections to include. We have sections: About the role (could be summary), Responsibilities (essential duties), Requirements (maybe qualifications?), Skills (maybe separate?), Benefits, Pay, Schedule. We need to include a section only when posting has real, specific content for it. We have summary content: we can put under About the role. We have duties: we can put under Responsibilities. We have qualifications: we can put under Requirements (or Qualifications). The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Qualifications" section. It also has "Physical Requirements" and "Working Conditions". Those could be considered Requirements? But we have a separate heading "Requirements". Could use Requirements for the qualifications list (education, experience, knowledge, skills). Could also have Skills heading for specific skills like communication, multitasking, etc. But we might combine. We need to avoid thin sections. Prefer few substantive sections over many thin ones. So we could combine qualifications and skills into one section, maybe Requirements. Or we could have Requirements (education/experience) and Skills (soft skills). But that might be thin. Better: Use About the role (summary), Responsibilities (duties), Requirements (qualifications + physical requirements + working conditions), Benefits, Pay. Schedule: we have mention of evening, weekend, holiday shifts; that is schedule info. So we can have Schedule section. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. Let's craft:
About the role
... summary ...
Responsibilities
- ... each duty ...
- for any list of duties/requirements/benefits. It doesn't forbid having headings inside list items? Probably better to keep each duty as a separate
- . Could include the heading as part of the li text, e.g., "
- Patient Interaction & Scheduling: Greets patients ... " That preserves info. We'll do that.
- Comprehensive NJ State health, dental and retirement benefits
- Extensive accrued time off/paid holidays
- Tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouse and dependents)
Requirements
We need to include qualifications (education, experience, knowledge, proficiency, skills) plus physical requirements and working conditions. Could be a list. List items: - High school diploma or equivalent. - Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties. - Knowledge of medical terminology, coding and procedures. - Proficiency in using electronic health records (EHR) systems. - Excellent communication and interpersonal skills. - Ability to multitask and work efficiently in a fast-paced environment. - Compassionate and patient-focused attitude. - Team player with a positive and cooperative attitude. - Physical Requirements: Ability to remain seated for long durations while working on a computer or answering phones; Must have the ability to read computer screens, documents, and forms, as well as hear and communicate clearly over the phone and in person. - Working Conditions: Work is performed in a clinical environment; May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy. We could split physical requirements and working conditions into separate list items.Benefits
Pay
The starting rate is $21.42 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $22.08. Depending on experience, the candidate may be hired at the "Job Rate" to start.
Schedule
May require evening, weekend, or holiday shifts depending on the clinic's hours of operation; occasional travel to another office within the department may be required, with travel time compensated and mileage reimbursed per company policy.
We also need to include location, department, reports to, updated date maybe as a short paragraph under About the role or separate? The instruction: fold minor metadata into a shortor drop it. We can include a short paragraph after the summary maybe. Let's include after summary:
Location: Mt. Laurel, NJ • Department: Family Medicine • Reports To: Practice Supervisor • Updated: 07/25/2025
We must not repeat job title as heading; we already didn't. We must not include Job ID/requisition numbers as headings; we have PCLASS: WT312 but we can fold into that short paragraph or drop. We could include it in the metadata paragraph. Let's include: Location: Mt. Laurel, NJ • Department: Family Medicine • Reports To: Practice Supervisor • PCLASS: WT312 • Updated: 07/25/2025 Now check for any duplicated lines: we have not included boilerplate. Check for any missing substantive info: The summary includes "Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing