Senior Receptionist - NYC

Job Summary

The Senior Receptionist serves as the first point of contact for employees, executives, and visitors, creating a professional and welcoming environment. This role supports daily front desk operations, meeting and conference services, and overall office coordination to ensure a seamless workplace experience.

Key Responsibilities

• Greet and assist all visitors, manage arrivals and departures, and direct guests appropriately • Serve as the main point of contact for front desk inquiries, providing information and support in a professional manner • Enforce security protocols for visitors, contractors, and deliveries • Manage meeting room reservations, coordinate logistics, and ensure rooms are properly set up • Communicate meeting and event requirements with internal teams and external vendors • Order catering, coordinate supplies, and support meeting and event execution • Handle shipping and receiving, including preparing labels and processing packages • Maintain office supplies inventory, including ordering and tracking • Process invoices related to shipping, catering, and office needs • Provide light administrative support such as printing, copying, and package handling • Coordinate with building management, maintenance, and AV support as needed • Maintain knowledge of office layout, amenities, and local resources to assist employees and guests • Support safety, emergency procedures, and sustainability initiatives • Build strong relationships with employees, vendors, and leadership to support daily operations

Preferred Qualifications

• Experience in reception, hospitality, or administrative support in a corporate environment • Strong customer service mindset with a polished and professional demeanor • Ability to manage multiple priorities in a fast-paced environment • Strong communication and organizational skills • Proficiency with basic office technology and systems • High level of discretion and professionalism handling confidential information • Dependable, detail-oriented, and committed to operational excellence

Benefits

- Medical - Dental - Vision - Life Insurance/AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave

About the Role

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.