Senior Receptionist

About the role

RRD provides marketing, packaging, print, and business services to global brands, leveraging proprietary technology, advanced data analytics, and expertise to deliver sustainable solutions with minimal environmental impact. This role focuses on front-of-house reception services in a professional office environment.

Responsibilities

• Perform reception duties according to established procedures (* denotes an “essential function”).
• Answer and transfer incoming calls on a multi-line phone system in a professional, friendly, and timely manner.
• Welcome clients and visitors with warmth and professionalism, notifying employees of arrivals and answering questions.
• Guide clients and visitors with appropriate instructions and hospitality.
• Provide high-level front-of-house services to clients and visitors.
• Utilize logs and/or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.
• Communicate with peers, supervisors, or clients regarding job or deadline issues.
• Foster a proactive environment of continuous service enhancement and relationship building.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on own work and the work of others, if required.
• Train more junior staff members as needed.
• Assist office services or other peer teams with workload.
• Complete other administrative tasks as assigned by management.
• Troubleshoot basic office equipment problems.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent required; higher education or equivalent work experience preferred.
• Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment.
• Reception, switchboard, or administrative assistant experience preferred.
• Ability and willingness to learn client business and employee details to handle calls and greet visitors efficiently.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Intermediate skill in MS Office (Word, Excel, Outlook), messaging systems, and job workflow tools.
• Familiarity with general office procedures to maintain client satisfaction.
• Ability to work in a fast-paced, team environment, both independently and collaboratively.
• Strong prioritization skills to balance projects and meet deadlines.
• Excellent attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential information.
• Capability to make independent decisions conforming to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software concerns and escalate when necessary.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated with a positive, can-do attitude.
• Ability to interact effectively with multi-functional and diverse backgrounds.

Pay

The salary range for this role is $27.00–$30.00 per hour. Starting pay is determined based on education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Roles typically follow step progressions to a target rate or set increments over time. Total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Schedule

Monday–Friday, 9:30 AM–6:00 PM.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.

All employment offers are contingent upon successful completion of a pre-employment background and drug screen.