Senior Receptionist

Employer heading Senior Receptionist Band 3 Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team. Job Overview Are you a motivated and experienced administrator looking for your next challenge? We are seeking an enthusiastic and highly organised Senior Receptionist to join our dedicated Women's Services team. This is an exciting opportunity to play a key role in delivering an exceptional patient experience while supporting the smooth day-to-day operation of our busy administrative functions. In this role, you will undertake a range of supervisory responsibilities, including providing day-to-day guidance, support, and oversight to reception and administrative staff. You will assist with staff induction, training, workload coordination, rota management, and the monitoring of performance standards, helping to foster a positive and productive team culture. You will also act as a point of escalation queries, ensuring issues are resolved efficiently and professionally. Interview Date: 28 October 202618 hours 15 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job Working closely with the Administration Lead and Administration Manager, you will contribute to the development and continuous improvement of administrative services across Women's Services. This includes supporting and participating in quality improvement initiatives, service redesign projects, and the implementation of new processes aimed at enhancing efficiency, patient experience, and operational performance. You will be encouraged to identify opportunities for improvement, share ideas, and help drive positive change within the department. Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI)Freeman HospitalNewcastle Dental HospitalCramlington Manor WalksUrgent treatment centresNewcastle Fertility CentreNorthern Centre for Cancer Care, North CumbriaNorthern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Detailed Job Description And Main Responsibilities This role is ideal for an individual who thrives in a fast-paced environment, enjoys leading and supporting others, and is passionate about delivering excellent patient-centred services. Strong communication, organisational, and problem-solving skills are essential, along with the ability to build effective working relationships with multidisciplinary teams. Job Purpose To assist the Administrative Services Manager in the day-to-day provision and supervision of an efficient and effective clerical and reception service across Maternity ServiceTo provide administrative support to the Consultant team and Junior Doctors to ensure comprehensive cover for all clinical areas for Consultants and Junior DoctorsTo ensure the smooth running, coordination and implementation on e-Records of all maternity encounters on a daily basis.To supervise the admissions clerical staff on a day-to-day basis ensuring adequate training and support is provided at all times.To ensure the 24 hours clerical rota is maintained to provide a comprehensive service to the maternity unit.Ensure self and staff remain flexible to the service needs and maintain their skill set in supporting the Maternity Service. Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process. Person specification Qualifications & Education Essential criteria NVQ Level 3 or equivalent or equivalent experienceEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1) Desirable criteria ECDL or equivalent or experience level experience Knowledge & Experience Essential criteria Supervisory experience Desirable criteria Previous experience working in a supervisory role, leading or directing a team preferably within the NHSDetailed knowledge of reception/clerical service within the NHS or equivalentExperience using electronic rostering systemsEvidence of continuing personal developmentEvidence of involvement in decision making processes Skills & Abilities Essential criteria Excellent communication skillsGood organisational skillsTime management skillsProblem solving skillsAbility to work with highly sensitive and confidential informationAbility to work on own as well as working as part of a teamAbility to use own initiative Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download Job Description & Person Specification (PDF, 160.0KB)Newcastle Staff Benefits (PDF, 274.4KB)Behaviour and Civility Charter (PDF, 93.8KB) Apply online now Further details / informal visits contact Name Michaela Bailey Job title Administration & Waiting List Manager Email address Michaela.Bailey4@nhs.net Telephone number 0191 2829946