Senior Receptionist

About the role

We make health happen. In our UK support functions, you'll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters.

Responsibilities

• Lead and supervise the reception team to ensure high standards of service are consistently maintained.
• Greet patients, visitors, and staff in a friendly, professional, and courteous manner to create a welcoming and supportive environment.
• Manage patient check-ins, appointments, and enquiries efficiently to ensure smooth patient flow and minimise wait times.
• Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed.
• Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction.
• Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors.
• Aid with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital’s front desk and administrative functions.
• Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital.
• Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery.
• Adhere to hospital policies and procedures to maintain a safe and compliant working environment.
• Provide regular updates to management to keep them informed of front-of-house operations and any arising issues.

Qualifications

• Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role.
• Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance.
• Excellent communication skills both written and verbal.
• Deliver an outstanding customer service by being friendly and welcoming.
• Well organised, reliable, and have a proactive attitude.
• Computer literate.
• Ability to work in a fast-paced environment while maintaining calm and professionalism, particularly during peak times.
• Knowledge of medical terminology (desirable).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital. Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service.
• In-house training for all staff.
• Company pension scheme.
• Interest-free travel loan.
• Private healthcare (Eligible after 12 months).
• Bicycle Loan Scheme.
• Retailer discounts.
• Employee Assistance Programme.

Pay

Competitive + Excellent Benefits

Schedule

Permanent (37.5hrs)

Shifts are Monday to Sunday