Senior Quality Technician

About the role

The Senior Quality Technician plays a key role in ensuring that highly engineered custom industrial components meet strict quality and customer requirements. This position operates complex test and measurement equipment, leads inspection activities, and supports continuous improvement across the manufacturing process. The role collaborates closely with cross-functional teams to uphold ISO 9001 standards, maintain robust quality systems, and mentor other quality and production personnel.

Responsibilities

• Operate complex equipment and tools to test products and verify that they meet defined quality and performance requirements.
• Communicate quality requirements, findings, and requests across Sales, Engineering, Assembly, Machining, Shipping, Maintenance, and other departments to ensure alignment on standards and expectations.
• Work closely with production teams to meet product standards, quality objectives, and productivity goals while minimizing defects and rework.
• Participate in the calibration system by documenting out-of-tolerance conditions and ensuring timely calibration of test and measurement equipment.
• Support and administer the plant non-conforming material process, including identification, documentation, and disposition of nonconforming products.
• Inspect and verify critical components, first articles, and finished assemblies, ensuring all required inspection records and documentation are complete and accurate.
• Ensure plant adherence to quality policies, procedures, and ISO 9001 requirements, and promote compliance across all operations.
• Maintain quality records in accordance with ISO 9001 standards, ensuring traceability and accuracy of inspection and test data.
• Serve as the plant resource for test and measurement devices and inspection techniques, providing guidance on proper selection and use.
• Perform receiving inspections on incoming materials and components, issuing Non-Conformance Reports (NCRs) when necessary.
• Handle duties that require substantial variety, judgment, and technical complexity in evaluating product quality and process performance.
• Act as a resource to others in resolving quality-related issues and problems, supporting timely and effective resolution.
• Provide guidance, training, and mentorship to Quality Technicians and production personnel on quality standards, inspection methods, GD&T interpretation, and problem-solving techniques.
• Employ Continuous System Improvement (CSI) tools and techniques to identify, recommend, and help implement improvements to inspection and production processes.
• Ensure rejected materials are properly documented, segregated, and accounted for within the inventory management system.
• Make material accept/reject decisions based on inspection results and specifications, and disqualify test and measurement devices when appropriate.
• Review test equipment certifications and verify their suitability for specific applications and tolerances.
• Support internal and external quality audits and assist in implementing corrective actions to address findings.
• Demonstrate leadership skills when handling internal reports, working with executives and customers, managing deadlines, and using ERP and quality-related systems.
• During technical evaluations, clearly explain how to measure, cut, and adjust dimensions on GD&T drawings, including working with tight tolerances such as 13.8 ± 0.005 inches.

Requirements

• Minimum of 5 years of manufacturing quality experience, with at least 5+ years of quality technician experience in a production or CNC environment.
• Demonstrated knowledge and practical application of ISO 9001 standards and requirements.
• Strong knowledge of quality systems, measurement methods, and statistical techniques.
• Proficiency with precision measurement equipment, including calipers, micrometers, indicators, height gauges, and other hand inspection tools.
• Experience performing quality inspection activities, including final inspection and receiving inspection.
• Ability to read and interpret technical drawings, blueprints, and production specifications, including Geometric Dimensioning and Tolerancing (GD&T).
• Experience operating Coordinate Measuring Machines (CMMs).
• Familiarity with CMM programming, with the ability to work with systems such as Mitutoyo CMM and PC-DMIS (programming experience preferred but not required).
• Hands-on experience with GD&T in a manufacturing setting, including working with tight tolerances such as 0.005 inches.
• Demonstrated use of Continuous System Improvement (CSI) tools and techniques to improve processes and reduce defects.
• Experience utilizing quality auditing tools, methodologies, and root-cause problem-solving techniques.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong planning, organizational, and time-management skills to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills with the ability to interact effectively at all levels of the organization.
• Demonstrated leadership abilities, including mentoring, coaching, and training employees in quality practices.
• Ability to work effectively in a team-based manufacturing environment and collaborate across departments.

Qualifications

• High school diploma or equivalent required.
• Advanced certifications, technical training, or an associate degree in a related field preferred.
• Previous lead or supervisory experience in a manufacturing quality role preferred.
• Experience with ERP systems and their use in managing quality, inventory, and reporting.
• Familiarity with ISO 9001 documentation and record-keeping requirements.
• Comfort presenting and discussing technical topics, such as GD&T drawings and measurement strategies, in interview and audit settings.
• Ability to apply sound judgment when making material accept/reject decisions and evaluating equipment suitability.
• Strong problem-solving mindset with a focus on continuous improvement and process optimization.