Senior Quality Management (QCO) Intern - Graduate Students at Massachusetts Bay Transportation Authority

Principal Duties and Responsibilities

• Support Quality Management activities related to the Audit Workstream and Corrective Action Plan (CAP) Workstreams, including assisting with tracking deliverables, organizing documentation, monitoring action items, preparing meeting materials, and coordinating follow-up with internal stakeholders to support timely completion and continuous improvement.
• Aid the Senior Director of QM and others with their duties related to the development, implementation, and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU), and/or enterprise projects that further the MBTA’s strategic goals or to address deficiencies and/or opportunities for improvement at the MBTA.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions.
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

Minimum Education

• Enrolled, for entire duration of employment, in the graduate / master’s degree program of an accredited college / university.

Minimum Experience and Required Skills

• Above average proficiency in project management.
• Above average knowledge of Microsoft Office suite (Office 365 preferred).
• At least one year of professional experience in Quality Management.
• Above average data analysis skills.
• Above average analytical, conceptual, and problem-solving abilities.
• Above average ability to communicate clearly and concisely, presenting ideas in user-friendly language.
• Above average presentation and interpersonal skills.
• Above average ability to establish and maintain effective working relationships with peers.
• Above average ability to conform to shifting priorities, demands, and timelines.
• Above average ability to manage multiple tasks with minimal supervision.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.