Senior Records & Information Management (QCO) Intern - Graduate Students at Massachusetts Bay Transportation Authority

Principal Duties and Responsibilities

• Assist in the implementation of records management policies, procedures, and best practices.
• Create inventories and review those submitted by originating offices stakeholders to ensure accuracy, completeness, and compliance with retention schedules.
• Support the classification of physical and electronic records.
• Collaborate with teams across the MBTA to gather, organize, and maintain essential documentation.
• Participate in special projects focused on improving information governance and document management systems.
• Help prepare training materials and resources to promote records management awareness.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions.
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

Minimum Education

Enrolled, for entire duration of employment, in the graduate / master’s degree program of an accredited college / university in a Library and Information Science and/or Archives program.

Minimum Experience and Required Skills

• Above average proficiency with Microsoft applications- specifically Excel
• Interest in public service, government archives, or public transportation and how it operates.
• At least one year of experience working responsibly with sensitive items, systems, or data.
• Desire to learn about or deepen experience with document control and greater document management activities in a transit authority.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.