Senior Quality Assurance Specialist-Claims

About the role

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Location: Remote Preferred: Previous auditing experience in addition to extensive liability claims background and strong process management skills.

Responsibilities

Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements. Tasked with conducting customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations. Responsibilities include; trend analysis, delivering training, and conducting both internal and external audits. Additional duties may include preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects. Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.

Requirements

• Bachelor's degree
• 7 years relevant claims handling experience, with a focus on complex and litigated claims
• State licensing in multiple jurisdictions
• Proficiency in MS Office applications
• Related claims and business software experience

Qualifications

• Previous auditing experience
• Extensive liability claims background
• Strong process management skills

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact