Senior Qualitative Insight Specialist

Key Areas of Responsibility

• Accountable for ensuring all assigned aspects of the project are delivered on time and against client objectives.
• Thinks proactively throughout the project to anticipate and quickly escalate and address changes to approach, design, objectives, etc.
• Supports the design of studies and contributes to writing proposals.
• Thoughtfully crafts questionnaires / discussion guides with appropriate techniques and activities, and structures of questions that better address objectives and fit with participant type.
• Effectively moderates 1:1 and group interviews and online engagements (Communities, Remesh, etc.), spending typically 15% of their time doing live moderation.
• Demonstrates an ability to connect the dots, identifying emerging themes and how they connect to the bigger story.
• Incorporates and suggests strategic elements for the report including the story flow, emerging implications (so-what), and recommendations (now-what).
• Begins to determine appropriate visual elements to communicate the story.
• Demonstrates the ability to leverage client / industry knowledge and external frameworks (e.g., Michael Porter's Five Forces, The Habit Loop), anecdotes (i.e., metaphor and story), constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.
• Writes succinctly, to the audience, with clarity, conviction, and tension as well as polish and professionalism.

Client Relationships

• Demonstrates a confident, professional, respectful, agile, presence when engaging with the client.
• Develops rapport and builds empathy for and with the client, leading to long-term relationships.
• Develops and continually seeks to deepen understanding of the client's business and the individual client to ask the right questions, anticipate needs.
• Stays calm and collected even with difficult clients, and escalates challenges as needed.

Insight Department Activities

• Supports department specific initiatives.
• Develops positive relationships with clients and other Brado teams.
• Successfully represents Brado in external facing settings (e.g., conferences, new business presentations or networking events).

Requirements

• 3+ years experience moderating and delivering excellent client deliverables in a market research or agency setting.
• Bachelor's Degree ideally in business, journalism, marketing, economics, social sciences (psychology, anthropology, sociology).
• Pharmaceutical, med tech / med device, and consumer health market research experience with patients and healthcare professionals is a strong plus.
• Willingness to travel (up to 25% of your time) and be flexible in scheduling to accommodate project needs.
• Aligns with and Models our values: People, Commitment, Aspiration, Trustworthiness & Impact.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home