Senior Knowledge and Quality Specialist

About the role

The role is responsible for managing the company's social media platforms, including creating engaging content, monitoring customer interactions, and analyzing performance metrics.

Responsibilities

• Create and execute social media strategies aligned with business goals.
• Develop and publish high-quality content across various social media channels.
• Engage with followers through comments, messages, and live sessions.
• Monitor and respond to customer inquiries and feedback in a timely manner.
• Analyze social media data to identify trends and optimize campaigns.

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field.
• At least 2 years of experience in social media management or a similar role.
• Strong understanding of digital marketing principles and analytics tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Qualifications

• Proficiency in social media management platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Experience with SEO and content optimization.
• Knowledge of graphic design and video editing software.

Skills

• Strategic thinking and problem-solving skills.
• Attention to detail and ability to meet deadlines.
• Strong organizational and time management skills.

Benefits

Competitive salary, comprehensive benefits package, professional development opportunities, and a supportive work environment.

Pay

$50,000 - $60,000 annually.

Schedule

Full-time position with flexible working hours.