Senior QA Analyst

Overview

Develops and executes formal test plans to ensure the delivery of quality software applications. Also involved in test planning, writing test cases/scripts, test case automation and execution of automated scripts.

Primary Duties & Responsibilities

• Works with development, testing and production teams to develop, publish and implement software quality assurance plans.
• Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary.
• Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.
• Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
• Makes recommendations and directs improvements to the software development lifecycle process.

Education & Experience

• Bachelor’s Degree in Computer Science, Information System, Business Administration, or related field or equivalent experience.
• 6 years of systems development and testing experience, with at least 3 years in a focused Quality Assurance and Test Planning role.
• Knowledge of systems lifecycle development, project management, and quality management.
• Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required.
• Understanding of the requirements of Sarbanes Oxley compliance as it relates to software applications and information technology environments.
• Ability to multi-task management.
• Mature professional and team player.
• Strong written and oral communications skills.
• Must be solution oriented and a creative problem solver.
• Must be process oriented.

Technical Knowledge & Experience

• Minimum of 5 years of experience in QA, software testing, or related IT quality disciplines.
• Experience as a lead tester for major releases.
• Strong knowledge of system testing methodologies.
• Direct experience with automated testing tools and reporting platforms.
• Extensive experience in data analysis, verification, and statistical reporting.
• Experience with project-based methodologies.
• Knowledge of data privacy practices and laws.
• API testing experience (REST/SOAP) with tools such as Postman and Swagger.
• SQL query writing and execution, including validation of data integrity, joins, stored procedures, and backend data validation.
• Database testing experience (relational databases such as SQL Server, Oracle, MySQL).
• Performance testing experience using tools such as JMeter, LoadRunner, BlazeMeter, or similar platforms.
• Preferred knowledge and use of automation tools such as Selenium, Cypress, Playwright, or similar frameworks.
• Preferred knowledge and testing experience in Salesforce and E1 CRM systems.
• Preferred knowledge and testing experience in MuleSoft integration testing, including validating API-led connectivity, data transformations, and end-to-end integration flows.
• Preferred knowledge using Anypoint Studio for MuleSoft development, testing, debugging, and integration flow validation.