Senior Property Manager, Commercial Offices

Job Responsibilities

• Build, lead and mobilize a team to drive the business strategy and financial performance of the assigned portfolio.
• Create a culture that is highly motivated to operate a best-in-class operation and meet and/or exceed customer’s expectations and the defined goals of the portfolio.
• Lead collaboratively with all functional groups to produce results with strong communication and teamwork.
• Possess strong judgment and business acumen necessary to establish and maintain key internal/external relationships.
• Direct strategy of assigned portfolio, demonstrating creativity with problem-solving and a solution-oriented approach to making recommendations for its future success.
• Develop, coach, and mentor property management team to effectively build the portfolio’s talent pipeline and realize career progression objectives for team members.
• Organizationally savvy, works well in a matrix organization where teamwork is paramount to success.
• Develop overall tenant experience and engagement programs with property management team.
• Build strong and enduring relationships with customer decision makers to retain long term tenancy.
• Conduct curb-appeal and interior tours with PM Team and conduct back-of-house tours with Engineering Team on a bi-weekly basis.
• Accountable for the financial performance of the assigned property or portfolio to meet or exceed NOI goals.
• Provide leadership and direction for assigned portfolio or property including tenant relations, security, life safety, landscaping, parking, operations & maintenance, capital projects, financial management and associated systems and support equipment.
• Accountable for the development and execution of the annual operating budgets, capex budgets, and the business plan; submitting accruals, budget reforecasts, providing explanations for variances and any required financial reporting.
• Collaborate and liaise with other departments to drive the overall business strategy for the portfolio, ensuring service levels and operations are maintained.
• Experience and knowledge of revenue-generated initiatives (e.g. parking, utilities, telecommunications, service income, amenities spaces, etc.).

General

• Develop and maintain strong business relationships key service providers and the local business community.
• Lead the coordination and execution of various assigned portfolio initiatives, projects, and strategic planning.
• Responsible for portfolio sustainability and conservation efforts. (ESG)
• Ensure compliance with Synergy policies and procedures.
• Accepts responsibility for the health, safety and welfare of all tenants and employees.
• Responsible for Emergency Response Planning, crisis management, injury & illness prevention.
• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlord’s obligations.
• In collaboration with Property Manager:
• Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.
• Solicit, negotiate, and administer service contracts as required.
• Participate in the collections process by communicating with tenants and the appropriate accounting staff, providing support as required.
• Review tenant alteration plans prior to commencement of work and confirm all required documentation is obtained.
• Regularly tour tenant space construction projects to ensure building systems as well as occupied common areas adjacent to construction area are not negatively impacted.
• Regularly inspect tenant space, public and mechanical areas, and ground areas to ensure property maintenance and cleanliness.
• Provide additional services to tenants and enhance work order revenue.
• Review and approve all property purchase orders and invoices processed by PM and APM.
• Provide operational back up to any operations projects/ staff for all areas of the property.
• Routinely assess staff performance and conduct reviews as appropriate.
• Aid Synergy Leasing Group as required including conducting leasing tours where needed.
• Oversight of vendor insurance certificate requirements.
• Maintain a working knowledge of Company databases and informational/reporting tools.
• Participate in the potential dispositions/acquisitions.
• Stay abreast of advances in Property Management practices through affiliation with professional organizations, such as BOMA, NAIOP and/or professional development courses/seminars.
• Participate in community partners’ organizations, such as BID.
• Oversee the management, implementation, and accountability of parking operations.
• Perform other duties as assigned by management.

Job Requirements

• Bachelor’s degree with a concentration in Business Administration or Real Estate related field required.
• Minimum of 6 years of progressively responsible commercial office property management experience required.
• Certification as Real Property Administrator (RPA) and/or Certified Property Manager (CPM) a plus.
• Continuing education toward LEED accreditation highly desirable.
• Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical, and plumbing (MEP) systems and concepts required.
• 2+ years’ experience with real estate software such as Yardi, MRI, etc. Previous supervisory experience required.
• Familiarity with ADA and OSHA. Working knowledge of security and life safety protocol.
• Proven leadership abilities. Ability to work autonomously and as a productive leader or member of a team.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Ability to work in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects.
• Superior written and oral communication and interpersonal skills.
• Excellent problem-solving skills. Proficiency with Microsoft Office applications.
• Flexibility with schedule.