Senior Property Manager

About the role

The Senior Property Manager is responsible for overseeing all facets of property operation at multiple locations, including Symphony Hall and Lincoln Park communities in Newark, NJ (totaling 126 units). This role ensures consistent execution of revenue collection and expense management practices, operational and contractual obligations, resident relations policies and procedures, and employee hiring, training, development and retention.

Responsibilities

• Model and instill company mission and values within all employees
• Champion continuous improvement and regularly implement strategies to enhance resident satisfaction, work processes and property performance
• Ensure each property meets all contractual and operational obligations—safety, security, maintenance, marketing, landscaping/curb appeal, etc.
• Develop and administer operating and capital expense budgets reflecting the owner’s performance goals
• Forecast and oversee major capital expense projects, including HVAC systems, roofing, and parking lot surfacing
• Perform operational reviews and take corrective action to address deficiencies at each property
• Analyze and distribute monthly financial statements—submit variance reports and remediate discrepancies
• Maintain complete, accurate, legible, and compliant documentation and property files at each property
• Coordinate timely revenue collection in accordance with lease obligations and accounts receivable procedures
• Manage resident relations and coordinate requests for repairs or maintenance at each property
• Further residents’ understanding of rent charges and lease issues
• Complete the initial application as well as annual re-certifications for all funding sources accurately and on-time to ensure compliance with applicable programs (e.g., Low-Income Housing Tax Credit (LIHTC), Home, Public Housing, etc.) at each property
• Partner with district or regional manager to fill vacant positions with qualified permanent employees as soon as possible—ideally within 45 days or less
• Coordinate candidate interviews and partner with district or regional manager to make well-informed hiring determinations
• Ensure compliance with local, state and federal employment laws and regulations—seek counsel from human resources as necessary
• Facilitate new hire orientation, on-boarding and training
• Provide ongoing, balanced performance feedback to employees
• Counsel underperforming employees and provide direct commentary to improve performance
• Identify top performers and advocate their ongoing development
• Adhere to Fair Housing Laws in all resident and prospect interactions

Requirements

• Bachelor’s degree (or equivalent combination of education and experience)
• Minimum of six years within the property management industry
• Minimum of three years of supervisory experience in a management position, which includes annual budget processing, accounting, compliance, and interviewing/selection/performance management of employees
• Experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferred
• Scheduling flexibility based on business needs
• Excellent interpersonal skills
• Strong written and verbal communication skills
• Advanced customer service and problem-solving skills
• Technically proficient in Microsoft Office
• Ability to work in a fast-paced, action-oriented environment
• Ability to establish relationships across the organization and at various hierarchical levels
• Ability to travel up to 25% of the time

Benefits

• Full medical, prescription, dental and vision benefits
• Company paid life and AD&D insurance
• Company paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately fourteen (14) per year
• Peace of mind and a great working environment

Pay

$60,000 - $65,000/annual, plus bonus potential