Senior Property Manager

Kidder Mathews has been a leader in the commercial real estate industry for nearly 60 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. Now the largest fully independent commercial real estate firm in the Western U.S., Kidder Mathews has over 900 professionals across 19 offices in Washington, Oregon, California, Nevada, and Arizona. We offer a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types. The firm averages $9 billion in transaction volume, manages more than 54 million square feet of space, and conducts 2,700 appraisal, consulting, and cost segregation assignments annually.

About the Role

The Senior Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff, in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division.

Responsibilities

• Manage and lead a team which may include Property Manager(s), Administrative Assistant(s), Operation Manager(s), Portfolio Administrator(s), and Portfolio Assistant(s) including recruitment, onboarding, supervision, scheduling, training, development, evaluation, and disciplinary action of employees.
• Provide mentoring, coaching, direction, and leadership to employees in order to achieve company and client results.
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture.
• Respond to and resolve tenant concerns; meet with tenants as required to ensure tenant needs are met and high-quality property management service is achieved.
• Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance.
• Interface with property vendors and contractors to ensure prompt response to maintenance issues.
• Ensure on-going contracted vendor services are performed on schedule and on budget, meeting contract specifications.
• Review contract specifications and make necessary changes or updates.
• Request, review, and recommend bids for contracted services.
• Ensure budgeted maintenance and repairs are performed on schedule.
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders.
• Partner with Property Accountant(s) to ensure accurate and on-time accounting deliverables.
• Review and approve, within prescribed limits of authority, vendor and contractor invoices.
• Generate and/or review with Property Accountant and approve annual CAM reconciliations.
• Review and approve monthly accruals.
• Provide financial analysis for new leases and lease renewals.
• Act as “team captain” for the annual budgeting process in conjunction with Property Manager(s), Operations Manager(s), Property Accountants, Building Engineers, and other support staff.
• Hold final accountability for annual property budgets.
• Review monthly operating statements as prepared by Property Accountant.
• Generate and/or review and finalize monthly operational narrative report to client.
• Review and mentor Property Manager(s) on property budget, CAM, financial reporting, and corporate budget processes.
• Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease parameters, as appropriate.
• Prepare financial analysis for new leases and lease renewals, as required by client.
• Encourage and promote cohesive and collaborative relationships with listing agent(s).
• Ensure all vacant space is in “market ready” condition based on individual client requirements.
• Take a proactive approach to leasing and referral opportunities.
• Maintain courteous, professional, service-oriented rapport with tenants and owners.
• Promote and foster confident, comfortable relationships with tenants and owners.
• Supervise tenant move-in and move-out process and conduct move-in and move-out walkthroughs with tenant.
• Conduct new tenant orientation.
• Create tenant “welcome package” for new assignments.
• Create tenant emergency procedures manual for new assignments.
• Attend construction meetings.
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards.
• Conduct walkthroughs, as needed, with Construction Manager, General Contractor, and tenant during the construction process.
• Review final punch list prepared by Construction Manager and ensure that all punch list items are corrected.
• Maintain construction file.
• Promote and foster courteous, professional, and collaborative relationships with co-workers and members of other Kidder Mathews divisions.
• Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
• Prepare annual corporate operating budget for assigned portfolio.
• Review and collect receivables from clients.
• Review monthly operating statements for assigned portfolio.
• Full Profit & Loss accountability for assigned portfolio.
• Take a proactive approach to identify and capture new business, referral, or consulting opportunities.
• Perform other duties or projects as requested or required.

Requirements

• 7+ years of Commercial Property Management experience.
• 2+ years of supervisory experience.
• Bachelor’s Degree or a combination of education and experience.
• Real Estate License required.
• Strong knowledge of Property Management processes and procedures.

Skills

• Ability to work with minimal supervision and lead by example.
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook).
• Good communication and organizational skills.
• Ability to build relationships with clients, vendors, and internal partners.
• Ability to provide excellent customer service.
• Ability to speak, write, and understand English.
• Demonstrated ability to read, understand, and abstract leases and contracts.
• Demonstrated ability to recognize high-quality maintenance work.
• Professional communication etiquette with good oral and written communication skills.
• Accurate, attentive, detail-oriented, with strong analytical skills.
• Demonstrated financial analysis skills.
• Demonstrated understanding of the budgeting process.
• Demonstrated ability to function in a team environment and proactively problem-solve.
• Ability to work outside of normal office hours to meet various deadlines.
• Ability to prioritize and organize workload to meet daily, weekly, and monthly deadlines.
• Demonstrated ability to follow through and complete tasks.
• Willingness and demonstration of professional development and continual learning.
• Ability to travel locally.
• Must have a working vehicle, valid driver license, and current auto insurance.

Work Environment

This is a standard office environment with standard office noise like talking and office equipment. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

Physical Demands

• Regularly required to talk and hear.
• Rarely active but may require standing, walking, bending, kneeling, stooping, and crouching.
• Must frequently sit and use a computer for long periods of time.
• Specific vision abilities required, including close vision.
• Must sometimes lift and/or move items up to 10 pounds.
• Must be able to drive for short to moderate distances and/or times.
• Must often walk through the outdoors and various terrain environments.
• May be required to access building roofs and mechanical areas via stairways or access ladders.

Supervisory Responsibilities

Has supervisory responsibilities for up to 6 direct and/or indirect reports including Associate Property Managers, Operation Managers, Portfolio Assistants, Portfolio Administrators, and Administrative Assistants. Has indirect supervisory responsibilities for Building Engineers.