Senior Property Manager

What this job involves: JLL is seeking an experienced Senior Property Manager to provide direct management oversight for a complex group of properties serving institutional clients. This portfolio includes larger retail centers with a high percentage of national retailers, requiring a seasoned professional who can maximize NOI and asset value on behalf of JLL's clients. You'll oversee property management, operations, and maintenance, while building strong client and tenant relationships and supporting the leasing team in driving occupancy and tenant mix strategies. Your responsibilities will also include marketing initiatives, accounts payable and collections oversight, annual budgeting, risk management, and financial reporting, ensuring clients remain informed and confident in your stewardship of their assets. Portfolio Overview: Charlotte, NC (with travel to Hilton Head, SC) The portfolio includes a premier lifestyle shopping destination in South Charlotte, recognized as one of the area's most successful retail centers and anchored by a strong mix of national retailers. It also includes a large-format retail center located near a major regional lake and river system, anchored by major big-box retailers and national stores. Rounding out the portfolio is a premium community shopping center located in the heart of Hilton Head Island, offering a well-curated tenant mix in a high-visibility coastal market. What your day-to-day will look like: Client Service Establish and maintain an effective working relationship with the client without the support of senior management Operations To develop, articulate and implement business plans for each assigned property, that are consistent with the owners needs and objectives to maximize asset value and NOIMonthly / Quarterly financial and management reporting as required by clientTo provide oversight of contractors and maintenance personnel at properties to ensure they are being maintained properly and as required. To build relationships to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunities. Understanding the leasing process and effectively supporting the broker/agency leasing team. Maintain/Update Emergency Response Manuals and hold regular meetings with tenants. Ensure the assigned properties are managed consistent with JLL’s Core Practices and Standards of Excellence Financial Performance Need to be financially astute and have a thorough understanding of retail accounting principles including recovery ratios and methods, allocating costs to various CAM pools, accrual and cash basis accounting, reading and understanding financials and be able to abstract information from a lease. To project and achieve budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decisions. Implement the approved business plans and achieve the budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decision Marketing Build relationships with tenants to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunitiesSupporting the marketing efforts of the property Leasing Ensure the Assistant Property Manager’s responsibilities are being completed as requiredUnderstanding the leasing process and effectively supporting the broker/agency leasing team Required qualifications: Minimum 5 years of progressive leadership experience in commercial real estate, property management, or related industryProven track record of managing P&L responsibility and achieving financial targets in a multi-million dollar operationDemonstrated expertise in client relationship management and business development within the commercial real estate sectorExcellent financial acumen with experience in budgeting, forecasting, and financial analysisProficiency in real estate management software, CRM systems, and Microsoft Office Suite Preferred qualifications: Real Estate License and Property Managers License, required within six (6) months if not currently licensedBachelor's degree in Business Administration, Real Estate, Property Management, or related fieldProfessional certifications such as LEED GA, or equivalent industry credentialsStrong network of industry relationships and demonstrated thought leadership in real estate