Senior Property Manager

Key Responsibilities

• Provide strategy and direction to assigned team members on customer engagement and customer experiences, fostering a customer centric culture within property team
• Research, prepare and implement annual budgets including coordination of revenue, operating expenses and capital expenditures for buildings
• Reforecast operating expenses and assist with preparation of accruals monthly
• Lead, coach, mentor and professionally develop department
• Review all invoices and submit them for payment in a manner which maximizes Highwoods operating income
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships including implementation of building specific customer relation programs
• Coordinate improvement projects with construction, HVAC and maintenance teams
• Work with SmartPark to manage and maintain accurate property records for the parking garage in regard to special events revenue, if applicable, customer parking and lease commitments
• Assist with property acquisition and dispositions as needed
• Develop and implement ideas to reduce operating costs
• Administer preventative maintenance
• Negotiate and manage vendor contracts within assigned
• Aid in special projects for department as needed
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy
• Initiate customer billings and assist with collection
• Cook up regular property inspections to prevent problems/identify opportunities in accordance with department policy
• Coordinate customer move-ins (i.e. welcome packages, ) and customer move-outs to promote customer relations and protect the property
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems)
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000
• Assist leasing representatives during customer leasing, expansion and renewal
• Coordinate customer projects and follow-up on customer work
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
• Distribute annual customer surveys and implement response plan
• Attend and follow up on all customers move in and move out punch list
• Adhere to OSHA requirements related to assigned
• Identify and implement procedures to minimize Owners’ insurance
• Aid in professional development of Property Managers and Assistant Property Managers

Qualifications/Knowledge, Skills, Abilities

• Effective organization, time management, written and oral communication skills
• Demonstrated leadership/management
• Strong interpersonal skills, detail-oriented and analytical
• Must be able to demonstrate proficiency and understanding of the following concepts:
• Consumer Price Index Increases
• Operating expense gross-ups
• Tenant Utility Metering
• Utility Rate Schedules
• Preventative Maintenance Scheduling
• Measurement of rentable usable square footage
• Computer proficiency MS Office
• Certified Property Manager designation or candidate, or RPA designation preferred

Education/Experience

• Bachelor’s degree or equivalent experience
• 7-10 years’ experience in full service commercial property
• 5-7 years’ experience directly supervising others
• Proven record of providing excellent internal and external customer service
• Budgeting/reporting
• Proven experience managing capital improvement projects