Senior Property Manager

Overview

We are seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance.

Key Responsibilities

• Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations
• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care
• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff
• Monitor and enforce lease terms, community rules, and safety policies
• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through
• Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching
• Maintain high occupancy rates through strategic leasing and marketing efforts
• Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)
• Set and meet leasing goals; review traffic reports and conversion metrics regularly
• Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional
• Build strong rapport with prospective and current residents to enhance satisfaction and retention
• Prepare, review, and manage operating budgets in coordination with the Regional Manager
• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines
• Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts
• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs
• Analyze operational data to make data-driven decisions that improve performance and reduce expenses
• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents
• Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld
• Create and maintain a resident retention plan including events, communication programs, and reputation management

Requirements & Qualifications

• 4+ years of experience in property management, preferably in multifamily residential or distressed property settings
• Proven success in stabilizing and improving underperforming properties
• Strong leadership experience, including team hiring, supervision, and performance management
• Experience using Yardi Voyager, RentCafe, or similar property management software
• Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations
• Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment
• High level of professionalism, communication, and problem-solving skills
• Capable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as needed
• Valid driver's license and reliable transportation required