Senior Property Manager

About the role

Works independently to manage and resolve all site management related issues for North Square at Mill District and Royal Worcester Apartments in Amherst, MA. This position has direct oversight of both properties, with travel required to Royal Worcester 1–2 times per week depending on site needs. The role is responsible for the fiscal and physical management of two or more assets and/or a single property exceeding 300 units, or a single property with complex programs/partnerships (permanent supportive housing, industry/community relationships, commercial/retail tenants, etc.). Although the properties are largely market rate, some affordable housing experience is required.

Supervision

Reports to the Regional Manager. Manages direct reports as assigned, including Property Managers, Assistant Property Managers, and Maintenance Supervisors, when applicable.

Responsibilities

• Manages financial operations of the site following company and government agency rules, regulations, and guidelines
• Develops, monitors, and oversees all site management related programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies
• Prepares annual operating budget and monitors adherence, including performing budget reprojections
• Assists in preparing 10-year capital needs studies alongside the Operations Department with Regional Manager/RVP oversight
• Participates in strategic capital planning for the property
• Assists in ensuring agency regulation compliance and deadlines for documentation through collaboration with the Compliance Department
• Prepares weekly and monthly reports as needed, including management metrics, marketing metrics, delinquency/occupancy metrics, bad debt write-offs, and expense reports
• Reconciles reports to General Ledger and approves vendor invoices and cash receipt batches
• Monitors energy/utility consumption
• Supervises rent collection
• Monitors turnovers and major replacements
• Provides information and fulfills requests from corporate office staff
• Optimizes revenue occupancy, Net Operating Income, and Cash Flow
• Represents Beacon Communities to the public and collaboratively develops partnerships with local public officials, local businesses, and agencies
• Meets with Resident Services Coordinator to establish property work plans and develop course of action
• Responds to questions and complaints from the public
• Manages the rental program utilizing forms, documents, and computer programs following company, HUD, LIHTC, and/or Public Housing guidelines to assure eligibility for continued occupancy
• Oversees all aspects of rental/management office
• Monitors rental programs, waiting lists, and administers all renting and leasing procedures
• Oversees the Administration of the ADA/Section 504 reasonable accommodation policy in coordination with the Compliance Department
• Oversees leasing process, income certifications/recertifications, and approves agency billing where applicable
• Ensures affirmative action compliance and reporting
• Oversees move-ins/outs, security deposits, transfers, rent changes
• Oversees building, grounds maintenance, and security of property following company and HUD rules, regulations, and guidelines to ensure grounds and units are properly maintained
• Monitors and ensures execution of all aspects of site safety, accident and insurance reporting, and emergency and media training
• Negotiates contracts for services and supplies
• Oversees service orders in Yardi
• Fosters a positive, active, and collaborative relationship with residents and coordinates residents’ services for units
• Conducts resident meetings
• Responds to questions and complaints from residents
• Manages staff and oversees hiring, termination, status changes, and performance management decisions
• Conducts performance and compensation appraisals
• Sets standards for work performance and communicates standards to employees
• Conducts weekly staff meetings
• Trains and develops employees, including new hire 90-day assessment/feedback
• Performs site inspections for continued compliance following company, HUD, and LIHTC rules and regulations, policies, and procedures
• Handles all aspects of site and unit inspections
• Interacts with housing and human service agency personnel, lenders, and investors
• Assists with marketing activities to promote the property

Requirements

• Education: Bachelor’s degree in a related field preferred but not required (Business Administration, Real Estate, or Public Administration preferable), or equivalent knowledge or experience
• Experience: Three years of related work experience. Experience as a manager of a public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, management of administrative, maintenance, or