Senior Property Manager

Responsibilities

• Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively meeting and engaging with tenants on a regular basis.
• Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently.
• Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, and tenant account management.
• Executes a high level of support to local asset management teams to minimize downtime of vacant units and to maximize tenant retention.
• Develops and executes preventative maintenance programs to extend the life expectancy of building elements.
• Manages service contracts to leverage scale, to minimize costs, and to consolidate vendors partners across the portfolio.
• Tours properties within the assigned portfolio on a regular basis to ensure properties are being maintained to ARES property standards, liabilities are being minimized, and capital projects and other property level projects are being completed in accordance with budget and timing.
• Completes the annual budget process for the assigned portfolio, in accordance with internal timing expectations, to ensure accurate property level expenses and a complete 10-year capital plan.
• Manages financial performance through expense approvals, strategic property-level spending, monthly financial reporting, property level variance reporting, and expense accrual submittals.
• Safeguards the onboarding and offboarding of properties through acquisitions/dispositions by coordinating efficiently with the transactions teams.

Qualifications

• 5+ years of property management experience handling customer service and administrative issues related to real estate management.
• Experience supervising, directing, and managing vendor partners.
• Experience managing and property-level financial planning and reporting.
• Experience managing maintenance capital projects.
• Proficiency in standard real estate-related software programs.
• Effective communication skills with tenants, vendor partners, and internal teams.
• Ability to interpret property-level and corporate documents such as tenant leases, building plans, and related specifications, operating and maintenance instructions, and policy manuals.
• A degree in Finance, Real Estate, Business Management, or a related field, with a CPM/RPA designation preferred.

Benefits

• Comprehensive Medical/Rx, Dental, and Vision plans.
• 401(k) program with company match.
• Flexible Savings Accounts (FSA).
• Healthcare Savings Accounts (HSA) with company contribution.
• Basic and Voluntary Life Insurance.
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance.
• Employee Assistance Program (EAP).
• Commuter Benefits plan for parking and transit.
• Access to a world-class medical advisory team.
• Mental health app with coaching, therapy, and psychiatry.
• Wellness app.
• Financial wellness benefit with access to a financial advisor.
• New parent leave, reproductive and adoption assistance.
• Emergency backup care.
• Matching gift program.
• Education sponsorship program.