Senior Property Manager - Artistry Apartments

About the role

The Senior Director of Residential Services oversees multiple multifamily projects or complex multifamily projects as determined by leadership. Key responsibilities include financial management, marketing, leasing, asset preservation, personnel management, and administrative tasks.

Responsibilities

• Prepares and submits annual property budget for review by September 30.
• Maintains property budget to meet or exceed budgeted NOI.
• Develops and implements systems to maximize property revenue and control operating expenses.
• Reviews property financial performance continually and prepares monthly variance report to budget.
• Ensures timely collection of rents and fees and initiates appropriate collection and legal actions for accounts receivable.
• Monitors purchasing and expense control through periodic approval of invoices and review of property general ledgers.
• Oversees and monitors the bid process for all contract work and seeks efficiencies and economies of scale.
• Manages the process of passing through appropriate fees and utility payments to maximize NOI.
• Develops and implements an annual marketing plan to maximize occupancy and updates the plan quarterly.
• Updates market information and rental comparison survey at least monthly.
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace.
• Develops and implements resident retention strategies, including an aggressive lease renewal program.
• Ensures resident satisfaction is a continual focus.
• Approves all rental applications.
• Ensures residents are in compliance with all provisions of their leases.
• Inspects vacant apartments for market readiness and ensures an ample inventory of market-ready units is available at all times.
• Conducts regular exterior and interior inspections.
• Supervises property maintenance functions including scheduling, purchasing, service response, and turnover procedures.
• Establishes and monitors a system for following up with residents on completed service requests.
• Supervises the completion of budgeted, scheduled capital improvement projects.
• Ensures move-in and move-out inspections are completed on a timely basis.
• Maintains periodic preventive maintenance procedures.
• Reports potential liability issues and acts to minimize any risk management exposure.
• Recruits, hires, trains, coaches, develops and disciplines on-site staff.
• Administers the compensation program at the property in adherence with the approved budget.
• Completes performance appraisals for all staff quarterly and ensures that all site employees are reviewed four times each year.
• Ensures staff compliance with all company policies and local, state, and federal laws and regulations.
• Establishes periodic performance goals and objectives for each staff person and monitors their attainment.
• Administers established incentive compensation programs for all site positions and ensures the incentive payments are processed correctly and on time.
• Counsels staff on performance issues and provides coaching and development opportunities.
• Conducts regular staff meetings to address property performance, policy issues, and other property and Milhaus business.

Requirements

• Minimum of five years or proven years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results.
• Experience managing multisite or multi-phased projects preferred.
• Minimum of a high school diploma with a college degree preferred.
• Valid driver’s license and reliable private transportation.
• CAM designation a plus.
• Experience in budgeting, revenue enhancement, and expense control.
• Strong track record of successful personnel management – including hiring, training, and staff development.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Strong interpersonal and consensus-building skills.
• Excellent training skills.
• Excellent computer skills, with emphasis on the Microsoft Office Suite – Word, Excel.
• Experience with Entrata software application preferred.
• Ability to travel overnight at least once per quarter.
• Ability to operate basic office equipment.
• Ability to lift up to twenty pounds.

Qualifications

• Experience in budgeting, revenue enhancement and expense control.
• Strong track record of successful personnel management – including hiring, training and staff development.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Strong interpersonal and consensus-building skills.
• Excellent training skills.
• Excellent computer skills, with emphasis on the Microsoft Office Suite – Word, Excel.
• Experience with Entrata software application preferred.
• Ability to travel overnight at least once per quarter.
• Ability to operate basic office equipment.
• Ability to lift up to twenty pounds.

Skills

• Financial Management
• Marketing and Leasing
• Asset Preservation
• Personnel Management
• Administrative Tasks

Benefits

• Health, Vision, & Dental Insurance
• HSA account with employer match of $500/FSA for dependent care
• Short-Term Disability
• Company Paid Long-term Leave
• Disability and Life Insurance
• 401K Match
• 4 weeks accrued PTO
• 11 Paid Holidays
• 30% discounts on apartments
• Tuition/Certification Reimbursement
• Wellness Bucks Program
• Wellness Program and Competitions
• Paid Maternity & Paternity Benefits
• Employee Assistance Program
• Pet insurance

Pay

$80,000 - $100,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible schedule to accommodate property needs.