Senior Project Manager - Level II

About the role

NYC Health + Hospitals is the largest public health care system in the United States, providing essential outpatient, inpatient, and home-based services to over one million New Yorkers every year. Our mission is to deliver high-quality care health services, without exception, and our diverse workforce is uniquely focused on empowering New Yorkers.

This role provides support from a program management perspective for the improvement of Health System operational and clinical effectiveness, focusing on new initiatives to integrate business innovation and operations.

Responsibilities

• Provides support from a program management perspective for the improvement of Health System operational and clinical effectiveness.
• Focuses on new initiatives to integrate business innovation and operations.
• Reviews, analyzes, and evaluates the business needs and serves as the liaison between the business and the clinical teams.
• Creates and refines business and health system requirements.
• Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative.
• Oversees the daily operations and management of multiple programs/projects/initiatives.
• Plans, manages, and executes performance improvement plans and activities in support of the Business Operations Department.
• Works closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets.
• Leads project teams and attends high-level meetings, providing project management of system-wide projects related to the business operations and improvement of the quality outcomes of the member hospitals.
• Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan.
• Utilizes standard project management tools and summary documents to track and communicate status of projects.
• Develops POCs, Project Charters, Project and Business Plans, and identifies project stakeholders, determines their needs and expectations for project success.
• Performs necessary investigations, analyses, and evaluations to determine project feasibility and prepares routine project status reports.
• Ensures facility resources meet site management, information technology, and data monitoring objectives.
• Provides regular project status information to team members, including attending required meetings and following-up on action items.
• Ensures adherence to protocols, procedures, and project plans, and establishes project goals and measurements of success.
• Ensures each project deliverable has clear completion criteria and acceptance plan, and participates in identification, evaluation, and selection of pilot sites.
• Maintains all relevant documentation and communications as part of program library, and provides direction and support to the project team.
• Establishes and maintains collaborative relationships within the system to obtain information and content from providers and colleagues to foster successful project completion.
• Supports short and long-term operational/strategic business activities by developing, enhancing, and maintaining project information and models.
• Develops and implements effective/strategic business solutions through research and analysis of data and business processes.
• Develops and manages best-practices and tools for performance improvement plan execution and management, and identifies and manages performance improvement dependencies and critical path issues.
• Serves as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
• Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
• Adheres to and assists with business operations and project-specific quality documents, such as SOPs, work plans/practices, and training guides.
• Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Director with information to make decisions to move the project to successful implementation.
• Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.

Qualifications

This role requires a Master's Degree or higher from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences, Clinical or related non-clinical disciplines, and four years of progressively responsible experience in administration, management, and execution of clinical projects and programs of various complexities, in a health care setting or for health care programs.

Alternatively, a Bachelor's Degree from an accredited college or university in one of the disciplines listed above or a related discipline, and six years of progressively responsible experience as described above, with three years of directly managing multiple concurrent clinical projects and programs in those areas, may be considered.

Professional certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), Lean Six Sigma (LSS), or Certified ScrumMaster (CSM) may also be considered.

Skills

• Excellent planning and problem-solving skills.
• Excellent communication skills and ability to communicate effectively with all levels of the organization.
• Ability to travel up to 30%, based on project needs.
• Proficiency with Microsoft Visio, Project, Excel, Word, and standard computer programs.