Senior Project Manager - Level I

About the Organization

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high-quality health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

About the Role

Under supervision, this role is responsible for supervising, coordinating, and executing the management of multiple departmental, large-scale, and complex projects focused on improvement or development of health care settings and/or System-wide initiatives in support of strategic goals. The position supports collaborative development with various business teams and drives process improvements for the successful management of overall project lifecycles, ensuring all deliverables from inception to completion.

Responsibilities

• Performs duties related to the coordination, management, and execution of non-clinical projects, programs, strategic initiatives, and related activities.
• Manages all aspects of project lifecycles, including planning, scope definition, design, execution, and delivery. Develops administrative and operational processes, templates, procedures/protocols, and other core documents.
• Provides overall project/program management activities, utilizing project/program management tools and techniques to organize, plan, execute, report, and evaluate project/program objectives.
• Defines project milestones and develops and reviews plans and specifications of assigned projects to ensure familiarity with all details and scopes.
• Prepares and reviews project reports and metrics.
• Confers with planning personnel to determine the nature and scope of proposed projects and programming schedules, and with estimating personnel to verify the validity of budget estimates.
• Ensures adequate funds are budgeted and available before commitments are made.
• Consults with departmental leadership and other key stakeholders to develop implementation schedules and provides support for the development and implementation of operational plans and technical/logistical tracking systems.
• Coordinates reviews among internal business teams, planning staff, and local health care setting administrators to ensure optimum efficiency and effectiveness in project coordination.
• Ensures scope statements, estimates, and contract documents are prepared in accordance with standards and NYC Health + Hospitals Operating Procedures.
• Reviews progress and cost statements, including cumulative change order costs, to ensure projects remain on schedule and within budgetary limits.
• Monitors progress against milestones, key deliverables, and other performance indicators. Manages risk by proactively anticipating issues and developing contingency plans and solutions.
• Evaluates funding status and additional requirements for all cost elements, such as site design and construction costs.
• Directs schedule development, monitoring, and coordination of assigned projects, and informs appropriate personnel regarding start-up operations and completion dates.
• Analyzes problems and critical situations relating to assigned projects and develops alternative solutions with teams. Reviews proposals with staff and defines and implements decisions.
• Performs other related duties as assigned.

Requirements

• Master’s Degree from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences, or a related discipline; and four (4) years of progressively responsible experience in projects and programs management, execution, and implementation, two (2) years of which must have been in the administration, management, and/or execution of projects and programs of various complexities, including work in health care program planning, research, design, or a related area.
• OR Bachelor’s Degree from an accredited college or university in one of the disciplines listed above or a related discipline; and five (5) years of progressively responsible experience as described above, three (3) of which must have been in the administration, management, and/or execution of projects and programs of various complexities, including work in health care program planning, research, design, or a related area.
• OR Bachelor’s Degree from an accredited college or university in a discipline listed above or in a related discipline; and possession of a valid, professional certification (e.g., Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), Lean Six Sigma (LSS) green belt or above, Certified ScrumMaster (CSM), SAFe Agilist (SA)); and four (4) years of experience as described above, two (2) years of which must have been in the administration, management, and/or execution of projects and programs of various complexities, including work in health care program planning, research, design, or a related area.

Preferred Qualifications

• Strong Project Management skills.
• Awareness of regulations for behavioral health services preferred.
• Knowledge of child-serving systems.
• Knowledge of inpatient and outpatient continuum of care services and needs.