Senior Project Manager-CRM Implementation

About the role

Our client is seeking a Sr Project Manager to lead a high-profile CRM transformation and implementation. This role will be responsible for establishing project governance, driving execution across multiple workstreams, coordinating vendors and stakeholders, and providing executive-level visibility throughout a complex enterprise transformation program. The ideal candidate brings experience leading large-scale CRM transformation/implementation initiatives and has a proven ability to create structure, accountability, and momentum in complex environments.

Work Environment: Hybrid work environment. Flexible onsite schedule. Collaborative culture with strong partnership between internal teams and external vendors. Opportunity to work on a strategic enterprise transformation with executive sponsorship.

Job Type & Location: Contract position based out of Bellevue, WA.

Application Deadline: This position is anticipated to close on Sep 18, 2026.

Responsibilities

• Establish and maintain project governance frameworks, steering committees, executive reporting, and decision-making processes.
• Develop, manage, and communicate an integrated project plan across multiple workstreams.
• Coordinate cross-functional teams including business, technology, architecture, and data stakeholders.
• Manage implementation partners and external vendors to ensure delivery objectives are met.
• Track project risks, issues, assumptions, and dependencies (RAID) and drive resolution.
• Provide regular status updates and executive-level reporting to sponsors and leadership teams.
• Drive stakeholder alignment and change management activities throughout the program lifecycle.
• Collaborate with architects, data engineers, and business leaders to support customer data transformation efforts.
• Ensure project milestones, deliverables, budgets, and timelines remain on track.

Qualifications

• 10+ years of project or program management experience in enterprise environments.
• Experience leading large-scale CRM transformation and implementation efforts.
• Strong project governance experience, including executive reporting, steering committees, risk management, and decision frameworks.
• Demonstrated ability to create structure and execution discipline in ambiguous or evolving environments.
• Experience managing multiple vendors and implementation partners.
• Strong understanding of enterprise integrations, customer data platforms, and data governance concepts.
• Ability to effectively communicate with both technical teams and executive stakeholders.
• Hands-on leadership style with ownership of planning, coordination, governance, and delivery activities.

Pay

The pay range for this position is $80.00 - $90.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)