Senior Project Coordinator
About the role
Support Energy Trust of Oregon’s Business Lighting incentives. Play a critical part in managing and controlling the processing of rebate and incentive applications for small- and medium-business customers installing lighting upgrades.
Responsibilities
- Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening.
- Review and validate documentation—including invoices, forms, project details, and supporting materials—to ensure program compliance.
- Build and manage project records in multiple proprietary databases and internal systems.
- Support weekly incentive payment release cycles, including QC and correction processing.
- Maintain clear, consistent documentation of workflows and data-entry procedures.
- Respond to incoming questions via the program phone line and inbox.
- Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps.
- Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries.
- Maintain confidentiality of business and customer information at all times.
- Aid internal departments with questions regarding incentives, requirements, and industry standards.
- Support the outreach team by offering contractor/trade ally assistance and customer-facing information.
- Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations.
- Assist in system enhancements by assisting in database design, updates, and testing.
- Contribute to cross-functional process improvements that positively impact incentive processing speed and accuracy.
Requirements
- Strong attention to detail, accuracy, and quality over speed.
- Excellent customer-service skills with the ability to communicate clearly and professionally.
- Data-entry proficiency across multiple systems; comfort learning new databases.
- To stay organized and focused, even in fast-changing workflows.
- A strong problem-solving mindset and willingness to ask questions when needed.
- Experience working on phones, with customers, or in service-oriented roles (highly beneficial).
- The ability to work well both independently and as part of a close-knit team.
Qualifications
- 1–3 years of relevant experience.
- A high school diploma or equivalent required; Associate’s degree preferred.
- Experience in customer service, administrative operations, incentive processing, or detailed data processing.
- A desire to contribute to clean-energy efforts and support local Oregon businesses.
Skills
- Strong attention to detail, accuracy, and quality over speed.
- Excellent customer-service skills with the ability to communicate clearly and professionally.
- Data-entry proficiency across multiple systems; comfort learning new databases.
- To stay organized and focused, even in fast-changing workflows.
- A strong problem-solving mindset and willingness to ask questions when needed.
- Experience working on phones, with customers, or in service-oriented roles (highly beneficial).
- The ability to work well both independently and as part of a close-knit team.
Benefits
- Medical, Dental, and Vision Insurance.
- Company-paid health care concierge service.
- 401(k) with company match.
- Paid vacation, sick, personal, and parental leave time.
- Paid Volunteer Time.
- Employee Recognition Program.
- Employee Assistance Program.
- Access to on-demand training courses to advance further in your career.
Pay
Target Compensation: $26.00 per hour. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Schedule
Full-time, remote within Oregon.
Equal Opportunity Employer
CLEAResult is an Equal Opportunity Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.