Senior Programs Manager - Fire & Life Safety

About the role

This position is based out of our Plymouth, MN office.

Responsibilities

• Leads and supports growth and business sustainment strategies and acts as primary point of contact for Fire and Life Safety Operations, and other similar support programs.
• Evaluates industry and business trends, analyzes performance, and responds with necessary business change recommendations.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI).
• Drives new and expanded business opportunities through prospecting, networking, relationship building, and selling additional services to current client base.
• Directs coordination and governance of sales activities throughout the sales process including qualifications, discovery, proposals, pricing presentations and negotiations.
• Establishes and maintains strong relationships with industry experts through participation in introductory meetings, proposal and capability pitches and contract negotiations.
• Builds and maintains strategic and effective relationships with program managers, clients and prospective clients, project teams, specialty contractors, vendors, suppliers, user groups and others that reflect and support the Company’s core values and meet or exceed the customer’s expectations.
• Provides regular and high-quality technical advice, mentoring, training, and assistance to work team and other co-workers as needed.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.

Requirements

• Bachelor’s degree or equivalent work experience in fire protection engineering, FSET, business administration, service management or a related field.
• Advanced degree and/or PMP certification is preferred.
• Minimum 5-7 years of experience with program/project management and in partnership with marketing and/or sales functions.
• Demonstrated excellent understanding of the Fire and Life Safety industry, clientele, and government incentive programs.
• Experience and skills to work closely with proprietary information and maintain confidentiality.
• Advanced experience and proficiency in Microsoft Office 365, Excel, Word, Outlook, SharePoint, etc.
• Strong experience with business intelligence tools (i.e., SalesForce and PowerBI).
• Broad experience with other software and financial systems.
• Proven expert-level experience using quantitative skills to solve advanced problems and deal with a variety of options in complex situations.
• Excellent ability to problem-solve both independently and working as a team.
• Extensive training, skills, and a thorough understanding of program/project management and the project life cycle.
• Exceptional written, verbal, listening, and persuasion skills.
• Excellent customer focus, collaboration, teamwork, and interpersonal communication skills.
• Superior mathematical skills and analytical mindset, with a keen attention to detail and the ability to develop strategic solutions, identify process improvements, and implement best practices.
• Excellent ability to comprehend, analyze, and interpret extremely complex business strategies, client needs, and RFP documents.
• Ability to motivate and work collaboratively with senior technical leaders, business leaders, subject matter experts, executive management, and client groups on various projects.
• Excellent independent organizational, prioritizing and time management skills.
• Demonstrated elevated level of integrity and dependability.

Qualifications

• Fire and Life Safety systems knowledge.
• Desire to make an impact with a growing company.
• Sales and operations experience.

Skills

• Microsoft Office 365, Excel, Word, Outlook, SharePoint.
• Business intelligence tools (i.e., SalesForce and PowerBI).
• LEAN concepts or other continuous improvement methodologies.

Benefits

At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees.