Senior Program Manager – Public Safety Communications

Scope of Services

Serve as a liaison with internal and external IT audit teams, fulfilling documentation requests, developing testing plans, remediation plans, and leading efforts to remediate findings for Radio Infrastructure Management.

Manage project budget and resources and participate in planning and project management related activities for Radio Infrastructure projects;

• Determine and define the project approach, resource requirements, team roles and responsibilities, and ensure that project resources are used effectively;
• Create project charters, scope statements, weekly status reports, risk and issues log and other project deliverables;
• Manage projects throughout the entire implementation and development life-cycle, providing direction for project teams and monitoring the progress of deliverables and tasks;
• Manage risks and issues and develop risk mitigation strategies;
• Create and manage project and communication plans. Plan, track, and drive infrastructure solutions;

Work closely with executive level leadership, as well as internal and external stakeholders;

• Manage blended teams of independent IT consultants and staff;
• manage vendor relationships;
• Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO;
• Participate in the creation of RFPs, review/selection of vendors, contracts, etc.

Mandatory Skills/Experience

• At least 12 years of experience working in a Land Mobile Radio (LMR) communication systems environment;
• At least 10 years of experience working in a PSAP 911 dispatch environment;
• Experience with government LMR communications and NG911 dispatch systems in reference to multi-agency interoperability;
• Demonstrated experience as a project/program manager in providing key deliverables to internal and external stakeholders;
• Knowledge of emerging LMR and LTE technologies, analog and digital radios, conventional and trunked radios, and operation in the VHF, UHF, 150 MHz, 700 MHz, and 800 MHz frequency bands;
• Knowledge of emerging NG911 dispatch technologies in a public safety environment;
• Knowledge of logging and recording technologies in a public safety environment;
• Knowledge of government procurement processes, including requirements definition and acquisition support;
• Excellent verbal and written communication skills;
• Proficient in the use of Microsoft Office Suite;
• Experience working with or managing radio systems on behalf of federal, state, or local government clients;
• Oversee and manage projects including design, implementation, and integration of new or upgraded radio technologies for 9-1-1;
• Partner closely with the Enterprise Architects, Project Managers, Infrastructure Leads, and Vendor teams to ensure a consistent approach to solutions in each area of responsibility and throughout the 9-1-1 implementation lifecycle;
• Plan responses to new & emerging threats working alongside the Cyber Security teams and build & execute the required action plans.