Senior Program Supervisor

About the role

The Senior Program Supervisor (SPS) plays a critical and multifaceted role in providing comprehensive support to members of DonorConnect's senior leadership team as well as assisting with the management and performance of the Business Operations Coordinators and Administrative Assistants. This position encompasses both tactical and strategic responsibilities, allowing the SPS to actively contribute to the organization's mission and overall success. As a proactive support specialist and leader, the SPS operates at a high level of efficiency and professionalism while maintaining confidentiality regarding sensitive information, discussions, and decisions made by senior leaders.

This individual possesses exceptional organizational and communication skills, enabling them to facilitate smooth operations, provide adequate coverage for programs and the DonorConnect office, and foster effective collaboration among key stakeholders. Their ability to anticipate needs, think critically, develop and mentor direct reports, and adapt to dynamic situations makes them an invaluable asset to the senior leadership, the Administrative team, and DonorConnect.

This position is a 36-hour work week and onsite presence is required in Murray, UT.

Responsibilities

• Provide comprehensive support to senior leadership team
• Assist with management and performance of Business Operations Coordinators and Administrative Assistants
• Facilitate smooth operations and provide coverage for programs and the DonorConnect office
• Foster effective collaboration among key stakeholders
• Anticipate needs, think critically, and adapt to dynamic situations
• Develop and mentor direct reports
• Prepare correspondence and presentations
• Maintain confidentiality regarding sensitive information

Requirements

• Bachelor's degree preferred, and/or an equivalent combination of education and relevant work experience
• Administrative support skills and computer training required
• Medical terminology or previous experience in a medical environment preferred
• Minimum of 3 or more years of administrative support experience
• Previous experience in the supervision of employees preferred
• Prolonged periods sitting at a desk and working on a computer
• Must be able to move up to 10 pounds at times with or without reasonable accommodation
• Must be able to pass a comprehensive background check and drug screen

Skills

• Excellent technical, interpersonal, and analytical skills
• Advanced skills with Microsoft Outlook, Excel, Word, and PowerPoint
• Positive and fair leader with a growth mindset
• Capable of prioritizing business needs and making trade-offs across all stakeholders
• Highly reliable, trustworthy, and conducts role responsibilities with professionalism, discretion, and confidentiality
• Able to work independently and collectively within the team
• Collaborative with the ability to professionally engage with staff at all levels and exercise good judgment and stability under pressure
• Proven high level of emotional and social intelligence and interpersonal skills
• Technologically savvy with the ability to quickly accommodate new applications and tools and become a super-user
• Proactive and able to identify and analyze potential situations for improvement
• Flexible, adaptable, and able to manage change
• Ability to function and complete work with competing priorities and expectations
• Excellent communication skills, including written and oral
• Understands the highly adaptable nature of support work and is comfortable with being available as needed
• Ability to reason logically and make sound decisions, considering alternative and diverse perspectives

Schedule

36-hour work week, onsite presence required in Murray, UT.