Senior Program Specialist

About the role

The Verification Programs Coordinator is an individual contributor role within the Programs, Regional Operations and Strategy (PROpS) Division, reporting to the Senior Manager, Market Development, Verification Programs. This position supports the operational execution and administrative management of USP’s Verification Programs, coordinating projects, tools, and processes to enhance visibility into the program pipeline, managing data, reporting, performance metrics, preparing internal reports, and contributing to program operations and continuous improvement initiatives.

As part of USP’s mission to advance scientific rigor and public health standards, the role increases global access to high‑quality medicines through public standards and related programs, supporting scientific integrity, regulatory excellence, evidence‑based decision‑making, and inclusive leadership development.

Responsibilities

• Collaborate with Verification staff and stakeholders to coordinate and facilitate project activities, including tracking and reporting on marketing and business performance, scheduling project meetings, producing supporting materials, managing action items and records.
• Develop processes, reports, and presentations to drive operational excellence using USP tools (e.g., Salesforce, Tableau, Jira, Adobe, etc.).
• Manage systems and process‑related projects aimed at driving visibility and accountability for program performance related to existing and new customers.
• Assist in revenue and invoice tracking to ensure accuracy and timely reporting.
• Track data from multiple sources, provide data entry for various systems, and develop reports and queries for systems supporting pipeline management.
• Prepare reporting documents and presentations by assigned deadlines.
• Actively contribute to Verification Program projects and initiatives.
• Assist in capturing customer call reports and action items within CRM platform.
• Facilitate group interactions through interpersonal and tool‑based skills to achieve project goals.
• Work with management and coworkers to develop, improve, and standardize project‑related processes.
• Support cross‑departmental and cross‑divisional activities related to assigned projects.
• Recognize and escalate issues that potentially require upper management awareness and input.
• Secure services as needed from other departmental, divisional, and organizational groups.
• Help with special projects upon request.

Requirements

• Bachelor’s degree.
• Minimum of five years of relevant professional experience with a combination of project management skills and/or scientific background.
• Strong interpersonal skills and ability to work across teams in a matrixed environment.
• Demonstrated ability to effectively prioritize and efficiently manage multiple projects.
• Strong organizational skills and attention to detail.
• Advanced computer competence (MS Office, MS Teams, MS Project, SharePoint, Copilot, etc.).

Skills

• Project Management Professional (PMP) certification or relevant professional experience (desired).
• Experience with analytical data platforms (e.g., Tableau) and CRM platforms (e.g., Salesforce).
• Self‑motivated and results‑oriented.
• Demonstrated ability to mobilize stakeholders toward results.
• Demonstrated initiative and resourcefulness with good judgement about when additional support is needed.
• High comfort navigating ambiguity and change.
• Strong time management skills.
• Excellent facilitation, conflict resolution, and team‑building skills.
• Excellent critical thinking skills.
• Excellent verbal and written communication skills.
• Excellent presentation and reporting skills.
• Knowledge of USP products and services.
• Experience with certification or audit programs.
• Able to work flexible hours when needed in collaboration with global teams.

Benefits

USP provides benefits to protect yourself and your family today and tomorrow, including company‑paid time off, comprehensive healthcare options, retirement savings, and individual compensation packages based on skill set, experience, qualifications, equity, and other job‑related factors.